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     Alton Towers Resort is the UK’s leading short break resort, offering as it does an unrivalled selection of attractions for the whole family to enjoy together.

  • Send Us Feedback

    Please make sure you check our FAQs before you contact us - they'll give you instant answers to most enquiries!

    Please choose your enquiry type below and so that we can give you the right details.

Enquiry Type:

  • Annual Passes

    Did you know...?

    • You can find out all the benefits of owning an Annual Pass on our Annual Passes page.
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  • Charity Requests

    Did you know...?

    • Our charity policy gives detailed information about how to make a request.
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  • Disabled Access

    Did you know...?

    • Our disabled guide explains in detail about our disabled policy and services.
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  • Schools & Colleges

    Did you know...?

    • School groups can obtain information about talks, planning and booking a visit from our schools area.
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  • Groups

    Did you know...?

    • You can find information and practical advice to plan the perfect group day out on our group pages 
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  • Theme Park

  • Hotels, Spa & Waterpark

  • Vouchers/Deals

    Did you know...?

    • Due to the vast amount of offers available for the Alton Towers Resort, we are unable to comment on the validity of any vouchers/deals. Therefore, please double check the terms and conditions of the voucher to avoid disappointment!
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  • Print@Home Tickets

    Did you know...?

    • Your Print@Home tickets sometimes get sent to your junk or spam filters by accident. If they haven’t arrived before the big day, don’t worry, simply bring your booking confirmation along to the Pre-Booked ticket collection area at the Theme Park entrance, and a member of the team will be happy to assist you.
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  • If you have any feedback, please let us know below.
Your Details

  • Lost Property

    If you've lost any items during your visit to the Alton Towers Resort please complete the attached form and we'll endeavour to find the items for you if they've been handed in.

Your Details

  • What you can expect from us.

    We will always do our best to respond to you personally within the following response times:

    Letter: within 7 days
    Email: within 7 days

    There are occasions when we receive an exceptionally high volume of communication and we ask you to please be patient during these periods and do not duplicate your contact with us. Please be assured that we will respond to you as soon as we can.

    What we expect from you

    We may need evidence of your visit before we can deal with your feedback. This can take the form of your booking reference number, a receipt or entry ticket. In order for us to respond to you we do need you to contact us within 6 weeks of the date of your visit.

    All our team members are very passionate about customer service and will always do their best to help you. Please, therefore, do not abuse our open contact policy and treat them respect by refraining from rude, abusive or threatening behaviour.

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