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Alton Towers Resort is the UK’s leading short break resort, offering as it does an unrivalled selection of attractions for the whole family to enjoy together.
Enquiries about your Theme Park and Waterpark tickets, print at home tickets or if you are a school or a group looking to book a trip to the Alton Towers Resort.
Please call 0871 222 3330*
Please note: if you have feedback from your Hotel stay please click on Resort Feedback.
Please click 'Hotel Booking Enquiries' if you have a query regarding an hotel booking, room requirements and disabled access at the Alton Towers Hotels.
If you wish to speak to a member of our Hotel booking team please call
0871 222 1100*
Please note if you have feedback from your stay please click on Resort Feedback.
If you've lost any items during your visit to the Alton Towers Resort
please complete the attached form and we'll endeavour to find the items
for you if they've been handed in.
We will always do our best to respond to you personally within the following response times:
Letter: within 7 working days
Email: within 7 working days
There are occasions when we receive an exceptionally high volume of communication and we ask you to please be patient during these periods and do not duplicate your contact with us. Please be assured that we will respond to you as soon as we can.
We may need evidence of your visit before we can deal with your feedback. This can take the form of your booking reference number, a receipt or entry ticket.
In order for us to respond to you we do need you to contact us within 6 weeks of the date of your visit.
All our team members are very passionate about customer service and will always do their best to help you. Please, therefore, do not abuse our open contact policy and treat them respect by refraining from rude, abusive or threatening behaviour.
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Alton Towers Resort Operations Limited ("ATROL") operates Alton Towers Resort as an agent for and on behalf of Merlin Attractions Operations Limited.
ATROL Registered Number: 06127441
ATROL Registered Office: 3 Market Close, Poole, Dorset BH15 1NQ
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