• Contact Us
  • Get in touch!

     Need a quick answer to a quick question? Tweet us @altontowers or message us on Facebook 

     Alton Towers Resort is the UK’s leading short break resort, offering as it does an unrivalled selection of attractions for the whole family to enjoy together.

  • Send us your Feedback

    Please choose your enquiry type below. By selecting the correct enquiry type we will ensure we will get back in touch with you within just 7 days! 
    Contact Us - Alton Towers Theme Park

    Ticket bookings & enquiries

    Enquiries about your Theme Park and Waterpark tickets, print at home tickets or if you are a school or a group looking to book a trip to the Alton Towers Resort. 

    Please call 0871 222 3330* 

    Please note: if you have feedback from your Hotel stay please click on Resort Feedback. 

    Contact Alton Towers Hotels

    Hotel and Spa bookings & enquiries

    Please click 'Hotel Booking Enquiries' if you have a query regarding an hotel booking, room requirements and disabled access at the Alton Towers Hotels. 

    If you wish to speak to a member of our Hotel booking team please call 

    0871 222 1100* 

    Please note if you have feedback from your stay please click on Resort Feedback. 

    Hotel and Spa Enquiries
    Weekend - thumb

    Theme Park General Enquiries

    If you have any enquiries about an upcoming visit or recent visit other than ticket ticket enquiries please follow the General Enquiries link below. 
    General Enquiries
    Resort Feedback

    Resort Feedback

    If you would like to discuss a recent visit with us please follow the Resort Feedback link below.
    Resort Feedback

    Take the survey!

    Got a spare 5 minutes? Complete our anonymous survey to help us improve the experience!
    Take a survey
    *calls cost 10p per minute plus network extras. 
  • Lost Property

    If you've lost any items during your visit to the Alton Towers Resort please complete the attached form and we'll endeavour to find the items for you if they've been handed in.

Your Details
  • What you can expect from us.

    We will always do our best to respond to you personally within the following response times:

    Letter: within 7 working days
    Email: within 7 working days

    There are occasions when we receive an exceptionally high volume of communication and we ask you to please be patient during these periods and do not duplicate your contact with us. Please be assured that we will respond to you as soon as we can.

    What we expect from you

    We may need evidence of your visit before we can deal with your feedback. This can take the form of your booking reference number, a receipt or entry ticket. In order for us to respond to you we do need you to contact us within 6 weeks of the date of your visit.

    All our team members are very passionate about customer service and will always do their best to help you. Please, therefore, do not abuse our open contact policy and treat them respect by refraining from rude, abusive or threatening behaviour.

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