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  • Pre Arrival Information

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    Family Information

    The family facility rooms include fridge, microwave, washing machine, iron and ironing board. Ask at Reception for more information. Unfortunately we don’t provide baby sitting or listening services. If you need a cot for your little one, please contact Reception - cot subject to availability. All guest rooms are non-smoking. Only guide dogs are permitted. 

    Charge it to your room

    Swipe your credit card at Reception, and you can charge from any of the hotel outlets to your room, by presenting your registration charge card. Alternatively, our restaurants take all major debit and credit cards.

    Dinner Reservations

    If you've got young children, you may prefer to reserve a table between 5:30pm and 7.00pm, so you can eat straight after the days excitement. Please ask reception on arrival or book direct at the restaurant. You can also plan ahead and book a table at Secret Garden Restaurant, Flambo's Exotic Feast and The Emperor's Grill when you book your hotel stay online or by telephone.

    Wi-Fi Access

    Wifi is FREE at both of our Hotels. Please ask for the WIFI password at reception for unlimited access throughout your stay.  

    Check In

    Check in any time you like, but if your room is not ready when you arrive, you can leave your bags with Reception. They will then be taken to your room when it’s ready, so you can start enjoying your break straight away. You can also leave them at Reception after you check out. Rooms are available from 3pm, and check out is 10am. 

    Speedy Check Out

    Express check out is really easy. Just swipe your credit card at Reception when you arrive, check your bill via the TV in your room on the day of departure and hand in your keys when you leave the hotel. A copy of your account will be posted to you.

    Alton Towers Waterpark

    A ‘must do’ for your stay is a visit to our fantastic tropical Waterpark. We highly recommend you to book tickets in advance along with your hotel booking to guarantee your water-filled adventure!

    Challenge 25

    If you are lucky enough to look under 25, and wish to purchase alcohol, we will ask for ID.


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