Waterpark Annual Pass Terms & Conditions

By purchasing a Waterpark Annual Pass you are deemed to have accepted these Terms and Conditions of use.
WATERPARK ANNUAL PASS TERMS AND CONDITIONS OF USE
AN ANNUAL PASS WILL ONLY BE VALID WHEN IT IS USED AND/OR PRESENTED BY THE NAMED HOLDER, IT DISPLAYS A PHOTOGRAPH WHICH MUST BE A TRUE LIKENESS OF THE HOLDER and it is within the Validity Period. PHOTOCOPIES OF AN ANNUAL PASS WILL NOT BE ACCEPTED. Any use OR ATTEMPTED USE of an annual pass in breach of these terms and conditions or the relevant attraction’s Regulations WILL RESULT IN THE ANNUAL PASS BEING revoked without compensation. For the avoidance of doubt, PASS SHARING IS a breach of these terms and conditions and ANY ATTEMPTED USE OF AN ANNUAL PASS BY SOMEONE OTHER THAN THE PHOTOGRAPHED AND NAMED Holder, REGARDLESS OF REASON, WILL RESULT IN ACCESS BEING REFUSED AND THE annual PASS BEING REVOKED WITHOUT COMPENSATION TO ANY PERSON INCLUDING THE NAMED holder.
1. Each Annual Pass holder will be issued his or her own Annual Pass and will be required to supply the following:
1.1 their first name and surname;
1.2 their date of birth;
1.3 their residential address;
1.4 a contact telephone number;
1.5 a contact email address (if they have one); and
1.6 a photograph which must be a true likeness of the holder.
2. Family Annual Pass options are as follows:
2.1 Family of 3 – consisting of either two individuals 12 years of age and over and one individual under 12 years of age, or one individual 12 years of age and over and two individuals under 12 years of age, or three individuals 12 years of age and over;
2.2 Family of 4 - consisting of either two individuals 12 years of age and over and two individuals under 12 years of age, or one individual 12 years of age and over and three individuals under 12 years of age, or three individuals 12 years of age and over and one individual under 12 years of age; and
2.3 Family of 5 - consisting of either two individuals 12 years of age and over and three individuals under 12 years of age, or one individual 12 years of age and over and four individuals under 12 years of age, or three individuals 12 years of age and over and two individuals under 12 years of age.
2.4 Each family member will be issued with his or her own Annual Pass.
3. The purchaser of an Annual Pass must be 18 years or over (and if purchasing an Annual Pass on behalf of a minor as part of a Family Annual Pass the Purchaser confirms that he/she is acting as agent for and on behalf of that minor and that the minor fully understands and agrees to these Terms and Conditions).
4. An Annual Pass entitles the purchaser to admission to the Waterpark for a period of 12 months from the date of issue (“Validity Period”) and is subject to the operating calendars and any applicable exclusion dates.
The ‘valid from’ and ‘valid until’ dates will be printed on the Annual Pass card when issued. Please check Attraction opening and closing dates and the Annual Pass exclusions before your visit. Please note that the attraction may close at various times of the year.
5. Purchase of a Disabled Waterpark Annual Pass (“Disabled Pass”) is subject to proof of disability for example by production of a doctor’s letter setting out the disability, proof of receipt of disability living allowance or a disabled parking badge. Disabled Pass holders are entitled to a free Carer Waterpark Annual Pass (“Carer Pass”) which will be issued at the same time as the Disabled Pass. The Carer Pass may only be used by the designated carer when accompanying the Disabled Pass holder. Use of either the Disabled Pass or the Carer Pass in breach of the Terms and Conditions will result in both the Disabled Pass and the Carer Pass being revoked without compensation. For the avoidance of doubt, Disabled Pass and Carer Pass holders will be required to supply the details listed in clause 4.
6. Alton Towers Resort, in its absolute discretion, reserves the right to vary the opening and closing dates of the Waterpark and to close, remove or cancel all or any part of the rides, events or facilities within the Waterpark for any reason including, but not being limited to technical, health and safety and/or operational reasons or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the Annual Pass will not be refunded nor will any compensation be payable if any of the Attractions become unavailable or if any or part of any of the Attractions are closed or removed from the Annual Pass scheme.
7. To use an Annual Pass, the authorised holder must pre-book a time slot in the Waterpark at least 48hours in advance of their visit and then show their pass at the Waterpark Reception.
8. All Annual Passes remain the property of The Merlin Entertainments Group and can be withdrawn at any time. Annual Passes are non-transferable and cannot be sold, loaned or given away to or used by a third party. An Annual Pass will automatically be deemed void and shall be revoked without compensation if sold, loaned or given away or if any attempt is made to sell, loan or give away an Annual Pass. Access will be denied to any or all Attractions in the event of fraud or misuse of the Annual Pass, and the Annual Pass will be withdrawn from any person whose conduct is deemed to be inappropriate in the absolute discretion of The Merlin Entertainments Group. Inappropriate conduct includes, but is not limited to, allowing or assisting a third party to attempt to gain unauthorised or improper access to any Attraction with an Annual Pass of which they are not the valid holder. For the avoidance of doubt no refund will be given in such circumstances.
9. An Annual Pass that is discovered to have been purchased through illegal methods will be revoked without compensation.
10. Possession of an Annual Pass does not guarantee entry to the Waterpark. The management of the relevant Attraction, acting reasonably, reserves the right to refuse admission for any reason and at any time.
11. Possession or use of the Annual Pass does not guarantee immediate entry to the Waterpark during peak times.
12. Entry to the Waterpark by use of an Annual Pass will not be permitted in the event that a valid Annual Pass cannot be presented for any reason, including, but not being limited to, the Annual Pass being lost, stolen or forgotten. Failure to present a valid Annual Pass will result in a charge of the “on the day” admission rate applicable to the relevant Attraction, which will be non-refundable.
13. A lost, stolen and/or damaged Annual Pass should be reported immediately to the Waterpark Reception team.
14. In the event of a lost, stolen and/or damaged Annual Pass, Alton Towers Resort will re-issue a replacement Annual Pass. Up to three replacement Annual Passes can be issued during the Validity Period.. An administration fee of £10 will be charged for the re-issue of each lost or damaged Annual Pass. The re-issue of stolen Annual Passes will also be subject to the £10 re-issue fee unless the holder can provide The Merlin Entertainments Group with a relevant crime reference number when requesting that the Annual Pass is re-issued.
15. Unless stated otherwise, an Annual Pass cannot be used in conjunction with any promotional offer, voucher or advance booking or with any other offer, discount or retail/restaurant incentive.
16. Refunds are not available in any circumstances. This does not affect your statutory rights as a consumer.
17. Once an Annual Pass reaches its expiry date the holder will qualify for a reduced renewal rate provided that he or she renews their Annual Pass within 8 weeks of expiry and are able to present their expired card when making the renewal. The new pass’ Validity Period will commence on the ‘valid until’ date of the expired pass.
18. An Annual Pass that is not renewed within 8 weeks of expiration will no longer qualify for the renewal rate and the full price of a new pass will be chargeable.
19. Annual Passes can be used up to and including the ‘valid until’ date.
20. The Merlin Entertainments Group reserves the right to use Annual Pass holder’s details to contact them in relation to service information, including, but not being limited to, information about changes to these Terms and Conditions of use, expiry and/or renewal reminders. The Merlin Entertainments Group also reserves the right to use Annual Pass holder’s details for marketing purposes for its products and events or in relation to any initial public offering (IPO) announcement made by the Merlin Entertainments Group unless that Annual Pass holder has opted out of receiving such information. If you wish to opt out of receiving such information at any time please contact us by email via annual.pass@alton-towers.com .
30 The Merlin Entertainments Group is entitled, in its absolute discretion, to change the price payable for its Annual Pass at any time and for any reason and may from time to time offer pricing or promotional offers at specific Attractions, online, via telephone or through third party channels.
31. The Merlin Entertainments Group reserves the right to vary these Terms and Conditions by giving Annual Pass holders no less than 30 days’ written notice.