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Local Residents

Residents living within a 3km radius are entitled to claim free tickets for use at the Theme park and Waterpark. We accept applications from residents who live within 3km from the centre of the Alton Towers Resort and unfortunately; we are not able to issue tickets to empty or uninhabited properties, businesses, or properties rented to guests as holiday accommodation.

Step One – In order for us to confirm your residency in the local area please complete the below web form, you will need to upload a photo/PDF of your most recent Council Tax bill along with the following details.

You also need to supply a photocopy of your most recent Council Tax bill, this must match the name and address details supplied above to be accepted as part of your application. Please note that we do not issue passes to empty / uninhabited properties or properties rented to guests as holiday accommodation.

Step Two – You will receive a response within 14 days via email to confirm if your application has been successful. You will then be issued with a unique promotional code which has 20 uses e.g. 20 adult or child entries to the Theme Park or Waterpark only. This unique and confidential promotional code is to be used to book tickets anytime during the main 2022 season, up to 6th November 2022 excluding Saturday 5th November 2022 & any special event days to be announced. Please note that Carer and under 3 tickets are free and tickets will be issued at the turnstiles upon entry, therefore you do not need to use your promotional code to pre book these specific ticket types.

Step Three – Click the button below to book your tickets using your unique promotional code, you will need to book one ticket per person aged 3 and over and the amount of tickets you select will automatically deduct from your balance. You will be issued with tickets in a digital format which you can either scan on your mobile device or print at home

Step Four – On the day of visit please go straight to the turnstiles at the main entrance and scan your tickets. Please note that your promotional code is unique to you, and can be tracked and traced, therefore if the promotional code or any tickets ordered using the promotional code are sold or misused then they will be immediately cancelled along with the remaining balance.

Should you have any questions please contact local.residents@alton-towers.com

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