Spa Frequently Asked Questions

To avoid disappointment, we recommend that you make your Spa bookings in advance; please call 01538 704094 to speak to a member of the spa team. If you wish to cancel or make any changes to your reservation, please contact us at least 48 hours before your appointment.

For you to get the most out of your experience, please arrive at least 10 minutes prior to your treatment to complete a consultation form and enjoy a hydration juice.

Our Spa is a relaxing environment so please keep noise to a minimum. We discourage the use of mobile phones.

You are required to wear swimwear whilst in the Aqua Relaxation Rooms. Shampoo, conditioner, body wash, body lotion and hairdryers are all available in the Spa changing rooms.

We are located on the first floor of the Alton Towers Hotel. The Hotel is signposted from arrival at the main entrance.

Car parking is complimentary; park at the Alton Towers Hotel car park and enter through the Hotel main entrance.

We want you to be able to relax whilst visiting our Spa, so we are strictly over 16’s within our Aqua Relaxation Rooms and for most of our treatments.

Yes, you will be required to provide information at the Spa reception and return the robe to the Spa to avoid a charge.

We suggest you speak to your doctor as sometimes doctor’s notes are required; if in doubt call the Spa to request a call back from one of our expert therapists.

The Spa is situated at the Alton Towers Hotel; you would need to purchase your Theme Park ticket as an addition at altontowers.com or by calling 01538 704094.

Purchase your gift vouchers at Official Gift Vouchers | Alton Towers Spa (skchase.com)