Know before you go
Please check the Waterpark opening times here. To help us maintain social distancing, we are operating timed entry, please arrive at the time shown on your ticket.
Waterpark tickets purchased as part of a Short Break will be valid during your stay dates. You do not need to pre-book a timeslot for your visit.
If you purchased tickets before our closure, please arrive from 10am. Any tickets purchased after we have reopened should arrive at the time shown on their ticket.
Guests over the age of 11* will be required to wear a face mask in order to go on a number of rides and rollercoasters, and within any indoor space including queues, gift shops, indoor rides and attractions, toilets, arcades and hotel lobbies.
The Alton Towers Waterpark is located within the Splash Landings Hotel, therefore Waterpark guests are required to wear a face mask when inside our hotels, around the Waterpark Reception area and up until you reach the Changing Rooms
This advice is in line with the latest UK Government regulations across England which will come in to place from the 8th August https://www.gov.uk/coronavirus. We are monitoring this guidance closely and we encourage all our guests to help protect themselves and each other when visiting the Resort.
Please bring a suitable face mask with you. Face masks are available to purchase from our retail shops.
* Children under 11, people with certain health conditions and people with a disability are exempt.
Yes, the Changing Rooms will be available, however we encourage all our guests to arrive at the Waterpark changed and ready to swim. For guests staying onsite, we ask you to change in your room before and after your visit to the Waterpark. Please make use of the showers before entering the water.
In addition, frequent sanitisation will take place throughout the day, particularly focussing on touchpoints like cubicle doors and lockers. Our staff will be on hand to help manage the flow of people through the Changing Rooms so that social distancing can always be maintained.
We have significantly reduced the number of guests that can visit the Water Park each day. This is to help maintain a safe distance between family groups in the Changing Rooms, cafes and other communal areas.
There will be towels available to hire at the Waterpark for £2.50 per towel. Our towels are laundered at high temperatures every day and are available for Waterpark guests to use. However, for peace of mind we would encourage guests to bring their own towels with them when they visit.
We are reopening the Waterpark in line with the latest Government guidance on the reopening of swimming pools and indoor leisure facilities. We have introduced a range of new safety and hygiene measures in line with advice from the Pool Water Treatment Advisory Group (PWTAG) and Royal Life Saving Society (RLSS), and our new operation is based on the best practise industry guidelines.
By reducing the number of guests visiting the Waterpark each day, we can carefully manage the flow of people through the Changing Rooms and other communal areas, to ensure that a safe distance can be maintained between household groups.
Yes, our lockers are still available for guests to use. They will regularly be wiped down throughout the day as part of our enhanced cleaning routines. Our lockers operate using 20p pieces, so please be sure to bring some with you
We have introduced a range of new measures to help ensure that our guests can enjoy a safe, fun visit. As with the theme park and our hotels, day guests will be asked to agree to a non-contact temperature check when they arrive at the Resort. Unfortunately, if any guest arrives with a temperature above 37.8 degrees, their party will not be able to proceed with their visit. We will happily rearrange their tickets for a later day.
Once inside the Waterpark, guests will be asked to make use of the hand sanitisation stations by the entrance and within the Waterpark itself. All guests are asked to arrive changed and ready to get into the water, and to make use of the showers as they enter the Waterpark. Some of our changing rooms are closed off, to ensure social distancing, and enhanced cleaning will take place throughout the day.
Guests are encouraged to bring their own towels and swimming aids, although towels will be available to hire on the day. Food outlets will be open for food and other refreshments, accepting contactless payments only.
Our lifeguards will not be wearing face masks due to the environment in which they work. This is in line with guidance from the Royal Life Saving Society (RLSS). Other employees working in and the around the Waterpark will be wearing face masks.