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2nd November 2020 - COVID-19 Update

Further to the latest update from the UK Government, Alton Towers Resort will be temporarily closing from November 5th. This includes our Theme Park, Hotels, Waterpark and Spa.

Whilst we had been looking forward to welcoming visitors to Alton Towers Resort in November, the health and wellbeing of our guests and teams is always our top priority.

Alton Towers Resort will remain closed until further notice and we will work to reopen the Resort to guests as soon as it’s appropriate to do so.

Guests with pre-booked tickets on dates when the Resort is not open will have their tickets revalidated so they can rearrange their visit for a later date. Details of how to do this can be found here. Guests with bookings to stay at the Resort arriving between 4th November 2020 and 2nd December 2020 will have their short break automatically converted into a monetary voucher which they can use to book another visit.

Please review the FAQs below to find out how your booking is affected and who to contact if you need further assistance.

Thank you for your co-operation and understanding.

Frequently Asked Questions

From 5th November, Alton Towers Resort is temporarily closed based on the latest guidance from the Government in response to the COVID-19 outbreak.

The Resort will remain closed until further notice. We very much hope to reopen from 3rd December, but await further Government guidance before we can confirm that. Please keep checking our website and social media channels for updates.

If you have a booking to stay at the Resort arriving between 4th November and 2nd December inclusive your trip will automatically be converted into a monetary voucher which you can use to book a visit next year. Guests with bookings during these dates will receive an email with details of their voucher and how to redeem this against a future stay.


If you have pre-booked Theme Park tickets on dates when the Resort is not open, your ticket will be revalidated so you can arrange your visit once the Resort reopens.

We very much hope to reopen from 3rd December, meaning Santa’s Sleepovers would go ahead from 4th December as planned.  Further updates about reopening will be posted on our website and social media channels once we have confirmation from the Government.

If you are interested in booking a Santa’s Sleepover, you can do so here.  Cancellation protection is available future stays, and should your visit be affected by COVID-19 we will help you rearrange your visit so you don’t lose out.

If you had booked a short break and were due to arrive from 4th November to 2nd December, we have automatically converted your booking into a monetary voucher.  The voucher will be for the full cash value of your original booking and will be sent to you by email.  When you’re ready, you will be able to use this to book a new short break in 2021.

If you wish to discuss your options regarding your Short Break please visit the Help Centre using the link below: https://help.altontowersholidays.com/hc/en-gb

Vouchers can be used to book short breaks throughout 2021.  Simply go through the booking process as usual and enter your voucher code as a payment method at check-out.  The balance of your voucher will be deducted from the total cost of your break.

We are currently experiencing a high number of calls and emails due to the recent changes in the Government Guidelines.

If your booking has been affected and you wish to speak to a member of our team, we kindly ask you to fill out the contact us form and a member of our team will be back to you within 72 hours.

Any short breaks bookings for stays December 3rd and beyond will, at this time, be subject to regular terms and conditions, if you wish to cancel, you will be subject to cancellation charges as per the terms and conditions. If you purchased the cancellation protection, you can cancel and receive a full refund for the cost of your booking, excluding the cost of the cancellation protection. You can also move your booking to another date. 

If you wish to discuss your options regarding your Short Break please visit the Help Centre using the link below:

https://help.altontowersholidays.com/hc/en-gb

If you have booked a ticket to visit Alton Towers after November 4th your ticket will be valid for use during the 2021 Theme Park Season. Please keep your booking confirmation as you will need this to pre-book in 2021. 

When you are ready to book your 2021 trip, simply visit https://www.altontowers.com/tickets-passes/day-passes/pre-book-reservation/ to pre-book your trip.

Please select the date of your future visit and the appropriate number of tickets you have to be revalidated. You will need to present both the reservation for your new date and have your original tickets. 

For any pre-booked Fastracks, Meal Deals, Express Car Parking and/or Digipass, please contact gs.feedback@alton-towers.com and the team will be happy to help as quickly as they can.

Please contact waterpark@alton-towers.com  with your booking reference, original visit date and preferred new visit date the team will be happy to help you as quickly as they can.

Please contact gs.feedback@alton-towers.com and the team will be happy to help you as quickly as they can.

Please contact gs.feedback@alton-towers.com and the team will be happy to help you as quickly as they can.

Please contact  waterpark@alton-towers.com  with your booking reference, original visit date and preferred new visit date the team will be happy to help you as quickly as they can.

Any updates relating to Season Pass holders will be issued in due course. We thank you for your patience.

If you are a Merlin Annual Pass holder, you will be contacted by the Merlin Annual Pass team who will be able to advise what this means for your pass or membership to ensure that you don’t lose out because of the Resort’s temporary closure. 

Following the latest Government guidance we are unable to open the Theme Park on these dates. Any updates for passholders will be issued in due course. We thank you for your continued patience