There are certain conditions which we recognise for automatic eligibility for the Ride Access system, which comprised of a RED wristband and a Ride Access Pass and we will accept the following documentation as proof of this eligibility:
1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months) showing that you receive the higher rate mobility component.
2. Personal Independence Payment letter (dated within the last 12 months) showing that you receive the enhanced mobility component.
3. A current and valid Blue Badge.
If you believe that you are unable to stand in a queue line for any other reason, we are happy to arrange a Ride Access Pass upon presentation of a letter from your GP or Consultant on headed paper (dated within the last 12 months) which clearly states that you are unable to queue and why (we do not need a letter of diagnosis). This, or any of the documentation above, must be presented alongside valid photographic ID for the named recipient.
Our Guest Services team will do everything possible to ensure that your visit is as easy as possible. However, we are not in a position to assess individuals’ abilities so we must insist that the letter from a medical professional states that you are unable to queue and why, rather than simply confirming your condition. This includes (but is not limited to) people with the following conditions:
- Guests with visual impairments
- Guests with hearing impairments
- Type 1 Diabetes (including pump users)
- Type 2 Diabetes
Guests with neurological, behavioural, emotional & social difficulties, including ADD, ADHD, ASD, ODD, Tourette’s Syndrome etc.
Ride Access Passes are not automatically offered to guests who have a hearing or visual impairment unless they are in receipt of the higher rate DLA, enhanced PIP or they have a letter from their consultant. However, these guests should still ensure they go to the Box Office on arrival to obtain a WHITE wristband which will ensure that staff can identify their needs and offer them full support, particularly in the case of an emergency.
The Ride Access Pass mechanic is such that once you have completed your first ride (the pass includes The Smiler, Nemesis, Galactica, Rita, TH13TEEN, Oblivion and Sonic Spinball), your card will be marked with a time at which you can go on your second ride; this process will be repeated at each of the rides as you visit them. Once your card is completed you can return to the Resort Box Office for a new card. Rides that are not specifically covered by the pass may still be used and access will be via the exit.
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