Before you get in touch, have you searched for the answer in our in depth Help Centre? We have listed the most popular questions and answers there for you!
CLICK HERE TO SEARCH THE HELP CENTRE
The best place to start is to ask our TWITTER and FACEBOOK team, on hand to help you make the most of your visit!
Our Twitter and Facebook team are waiting to answer your questions, during Theme Park opening hours and aim to respond on the same working day.
If you like you can also direct message us on Facebook or Twitter!
If you would like to leave us feedback about your visit, please fill out the online form and a member of our Customer Services team will review your feedback and be in touch. You can always review us on TripAdvisor too.
Specifying the date of your visit and providing evidence of your visit such as a booking confirmation number, receipt or tickets will help us to look into your feedback as quickly as possible, and should your query be relating to items purchased here, receipts for these will also be necessary for us to investigate further.
Being as comprehensive as you can in your initial communication will enable us to consider your feedback completely and provide a full response in the first instance, this includes providing full contact details and if you have a preferred method for us to contact you on.
We always do our best to respond to you personally within 7 days of you contacting us through the online form. We’d ask for you to contact us within 4 weeks of your visit date and ask you to provide any proof of visit such as entry ticket or order number.
Calls to this number cost 13p per minute plus your providers access charge
Due to OFCOM phone charge changes, in most cases it is cheaper to phone via a landline compared to a mobile phone. Please check your providers access charge before calling.
Theme Park & Waterpark Bookings & Enquiries0871 222 3330 7 days a week: 9am-5pm
Accommodation Bookings & Enquiries 0871 222 1100 Monday - Friday: 9am - 9pm Saturday & Sunday: 9am - 8pm
Spa Bookings & Enquiries0871 702 7043
Business Enquiries – Theme Park0871 222 9910
Business Enquiries – Hotels0871 222 9940
Corporate Sales – Conference & Events0871 222 1611
International calling number00 44 1538 703344
UK Claims Notification EnquiriesThe following information is provided to assist in the identification of our UK Employer Liability Insurers and Global Public Liability Insurers.
Public LiabilityAce European Group Ltd200 BroomielawGlasgowG1 4RU
Policy Number UKCANC33447
Employer’s LiabilityAce European Group Ltd200 BroomielawGlasgow G1 4RU
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