Before you get in touch, have you searched for the answer in our in depth Help Centre? We have listed the most popular questions and answers there for you!
CLICK HERE TO SEARCH THE HELP CENTRE
Your feedback is really important to us, we have a dedicated Customer Service team here at the Resort, committed to ensuring we respond to guest comments, taking the necessary actions to continually make improvements in the experience we deliver to our guests. Our mission as a company is to deliver world class memorable experiences for our guests and as such we take complaints extremely seriously.
Please include the following in your email:
Theme Park feedback/complaint : firstname.lastname@example.org
Hotels feedback/complaint: email@example.com
Lost property: firstname.lastname@example.org
General enquiries: email@example.com
Please note we're currently operating a 7 day response time by email, so for a quick question please ask us on Facebook or Twitter.
We always do our best to respond to you personally within 7 days of you contacting us through the online form. We’d ask for you to contact us within 4 weeks of your visit date and ask you to provide any proof of visit such as entry ticket or order number.
The best place to start is to ask our TWITTER and FACEBOOK team, on hand to help you make the most of your visit!
Our Twitter and Facebook team are waiting to answer your questions, during Theme Park opening hours and aim to respond on the same working day.
If you like you can also direct message us on Facebook or Twitter!
If you can't find what you are looking for using our Help Centre - please give us a call on the numbers below:
Theme Park & Waterpark Bookings & Enquiries0871 222 3330 7 days a week: 9am-5pm
Accommodation Bookings & Enquiries 0871 222 1100 Monday - Friday: 9am - 9pm Saturday & Sunday: 9am - 8pm
Spa Bookings & Enquiries0871 702 7043
NEED TO KNOW ABOUT CALLING US: Calls to this number cost 13p per minute plus your providers access charge. Due to OFCOM phone charge changes, in most cases it is cheaper to phone via a landline compared to a mobile phone. Please check your providers access charge before calling.
Business Enquiries – Theme Park0871 222 9910
Business Enquiries – Hotels0871 222 9940
Corporate Sales – Conference & Events0871 222 1611
International calling number00 44 1538 703344
UK Claims Notification EnquiriesThe following information is provided to assist in the identification of our UK Employer Liability Insurers and Global Public Liability Insurers.
Public LiabilityAce European Group Ltd200 BroomielawGlasgowG1 4RU
Policy Number UKCANC33447
Employer’s LiabilityAce European Group Ltd200 BroomielawGlasgow G1 4RU
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