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  • Contact Us

    Please contact us if you have any queries or special requests.

    Theme Park & Waterpark - Bookings, booking information & Theme Park enquiries

    0871 222 3330

    calls cost 10p per minute plus network extras 

    7 Days 9.00am - 5.00pm 
    Hotel Reservations

    0871 222 1100

    calls cost 10p per minute plus network extras 

    Monday - Friday 9:00am - 6:00pm
    Saturday/Bank Holidays 9:00am - 3:00pm
    Sunday - Closed
    Spa Enquiries & Bookings

    0871 702 7043

    calls cost 10p per minute plus network extras 

     
    Hotel Switchboard

    0871 222 9940

    calls cost 10p per minute plus network extras 

     
    Theme Park Switchboard

    0871 222 9910

    calls cost 10p per minute plus network extras 

    For business enquiries only
    International Calling Number 00 44 1538 703344 The number to call from abroad
    Corporate Sales

    0871 222 1611  

    calls cost 10p per minute plus network extras 

    Monday - Friday 8:30am - 5:30pm

    If you wish to provide customer feedback or comments on any aspect of the Alton Towers Resort services or facilities please complete the online form. Alternatively, write to us at: Guest Services, Alton Towers Resort, Alton, Staffordshire, ST10 4DB.

    Got a quick Question? Tweet  @altontowers for an answer. .

    To ensure that we can respond to your feedback fully please ensure that you include the following in any correspondence:

    • Title and full name
    • Address
    • Telephone number
    • Proof of purchase from your visit - this can include your tickets, receipt or a copy of your bank statement. If you are using the online feedback form, please include your ticket numbers or hotel booking reference. The ticket number can be found underneath the barcode.

    If you have lost property during your visit to the Alton Towers Resort please complete the lost property form. Please use the navigational menus to locate any information on our theme parks.

    UK Claims Notifications Enquiries

    The following information is provided to assist in the identification of our UK Employer Liability Insurers and Global Public Liability Insurers. 

    Employer's Liability

    Ace European Group Ltd
    200 Broomielaw
    Glasgow
    G1 4RU

    Policy Number UKCANC33447

    Public Liability

    Ace European Group Ltd
    200 Broomielaw
    Glasgow
    G1 4RU

    Policy Number UKCANC33447


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