FAQs and Accessibility

Guide dogs are welcome in the park, however for safety reasons, dogs will not be able to accompany guests on to the rides.

Yes. Located at the bottom of Towers Street, next to the Skyride station. We are able to cater for a number of special needs; including storage of medical equipment and cold storage of medicines.

Yes. Please inform us when you book so we can make sure we can provide for your needs.

Members of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides and attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.

Yes, of course. But we ask all large groups of guests with disabilities to contact Guest Services 01538 704600 prior to their visit. We can advise you on access to the Park, Rides and the necessary carer ratio to gain special access bands, which can be ready for distribution on arrival.

Guests with disabilities who cannot use the normal queue lines should go to Guest Services, where they could receive preferential/special ride access wristbands (documentary proof of disability is mandatory). These wristbands allow preferential access to most of the rides, via entry points, which have been designed for ease of access.

Yes, there are special changing facilities for disabled guests and you can contact reception if you need help.

You will need to provide proof of disability to purchase discounted tickets for yourself and up to 2 helpers.

Yes, a guide with extra information for guests with disabilities is available at guest services. This is in addition to the general ride restrictions (including height, size and loose item restrictions), which are applicable to all guests. The restrictions are detailed on information boards at the entrance to the rides, and it is the responsibility of all guests to check these before deciding to ride.

A limited number of wheelchairs are available for hire at guest services (located on the right-hand side of Towers Street) on a first come first serve basis. A £5 refundable deposit is required. We would suggest that guests who need a wheelchair to travel around the Park bring their own for ease of use. A rental charge of £10 applies to persons who are not registered as disabled. Please note, wheelchairs cannot be taken beyond the turnstiles when exiting the Park.

Yes, you should go to Guest Services. You'll find it on the right-hand side in Towers Street. We can advise you on ride access and restrictions, issue preferential/special ride access wristbands*, and offer further advice on facilities for guests with disabilities. If you require preferential/special access, documentary proof of disability is mandatory.An induction loop is fitted for our guests using hearing aids.

Several rides are unsuitable for guests with heart, neck, or back conditions, or expectant mothers - and we strongly recommend that guests, who have had recent surgery or an injury, do not ride certain attractions. On many of our rides, guests will need to brace themselves in an upright position. These restrictions apply to most rides and are detailed on signage at the ride entrances where they are applicable. All rides require guests to keep their arms and legs inside the ride cars, and to remain seated at all times. Not all rides are suitable for all guests.

For safety reasons, guests with disabilities who require physical assistance are required to have at least one carer over the age of 14 to accompany them onto the rides. If no physical assistance is required, there is no age requirement for a carer. Carers will also be issued with up to a maximum of four wristbands, and must be present at Guest Services with the guest who has the disability.

You can bring any of the following as proof of disability: Disability Living Allowance record book, Attendance Allowance book, Invalidity Benefit book, Visual Impairment registration card (BD8), Blue/orange parking permit, Freedom passes

When travelling by car please use the Express Parking zone. This is available to disabled badge holders only. Please ask a car park host for directions if unsure.

Yes, we have a number of bedrooms with disabled access, and both our Waterpark and Spa are accessible.

For safety reasons, the number of guests with disabilities permitted on certain rides at any one time may be limited. For this reason, you may be asked to divide your party into smaller groups, and possibly experience a wait before you board.

All toilets around the park have access for guests with disabilities. Please see the park map for locations marked with toilet.

Each ride has strict operating requirements that all riders must meet. Please do not ask our staff to break these rules they are there for your own safety.Our average girth restriction is 52 inches. However, as a result of customer feedback, we have introduced seats on our Nemesis and Oblivion rides accommodating a girth size of 54 inches. For more detailed height, girth and general restrictions, please see signage at the ride entrance

Please look at our disabled and access concessions document.

Helpers accompanying guests with disabilities onto the rides must sit in the same row or car as the disabled guest they are assisting. Carers must assist disabled guests with loading and offloading (including their transfer from wheelchairs). A maximum of two carers may accompany a disabled guest on to any ride at any one time. Our staff will give full instructions, but for everyone's safety, the carers must do all lifting-our staff cannot assist in any way. Carers must also be able to communicate any safety restrictions and messages, and assist with any emergency or evacuation procedures.

Shaded areas are provided throughout the Park.

Resort maps are issued and available to all guests on admission to the Theme Park.

Yes food at the Theme Park is clearly labelled in accordance with trading requirements.

Alton Towers Resort has a comprehensive emergency plan that has been developed in conjunction with the emergency services. Staff are trained in what to do in an emergency.

Some rides at Alton Towers expose children to water. These are The Flume, Congo River Rapids, Splash Kart Challenge, Riverbank Eye Spy and Ripsaw.

All rides undergo rigorous testing every day by competent engineers in accordance with manufacturers guidance. Rides also undergo a comprehensive winter check by third party inspection engineers to ensure that they are safe for the following season.

The Theme Park has a First Aid Centre. These are permanently staffed by fully qualified first aiders throughout the season. The location of the First Aid Centre is marked on the Resort map.

Handrails are provided where necessary. There are no steep slopes at the Theme Park.

The Theme Park has a procedure in place to evacuate guests safely. This will be implemented by fully trained staff.

Yes a few of the attractions at the Park feature strobe lighting. This information can be found on signage at the entrance to each ride.

Steps may need to be negotiated around the Theme Park. Disabled access is provided where necessary.

Yes the Theme Park is well sign-posted along with comprehensive detail on the Resort map.

The Theme Park is closed to vehicular traffic movement whilst open to the public. There are designated drop-off points for coaches at the Alton Towers Resort. There is no requirement for children to cross any busy public roads although children will be required to cross internal Park roads to access the admissions area. Pedestrian walkways are provided where possible.

Not at all! Extraordinary Golf is suitable for players of all ages.

It should take around 45 minutes.

Please see the Extraordinary Golf page for more information.

Please see the Extraordinary Golf page for more information.

Enter Alton Towers Resort through the main entrance and head towards the hotels. Follow the directions to Splash Landings Hotel. Extraordinary Golf is situated to the right of Splash Landings Hotel behind the Monorail station.

No, Extraordinary Golf is open to all to take part in the fun!

The Extraordinary Golf experience consists of two 9-hole adventure golf courses themed around the park's iconic rides and attractions. Players of all ages can shoot a birdie into Air, putt their way into Oblivion, face the hazards of the Flume, swing over Nemesis and around the roundabouts of the Peugeot 207 Driving School.

If you have a new enquiry or problem with your existing booking, please contact our main booking line on 0870 444 4455 where a member of the team will be happy to help.

For further information, please contact the Annual Pass Office at Admissions or visit http://www.annual-pass.com" for full details.

There are bus services throughout the day to and from Alton Towers. Time table information is available, please call Traveline on 0870 608 2 608 or alternatively for our exclusive Alton Towers buses please visit our Route Finder. There is also information on train connections.

For further information please visit our recruitment site.

Any lost children will be taken to the Windmill, in Old MacDonalds Farmyard to await collection. You can ask any member of staff for assistance if you become separated from your children. Remember: Guest Services provide free child ID bracelets with your mobile telephone number.

Yes, there is an all-day car parking charge of £5 for those guests choosing to travel by car.

Please email full details to annual.pass@alton-towers.com and a team member will get back to you within 5 working days

Our well equipped First Aid Centre is run by qualified staff and is located at the bottom of Towers Street between Towers Family Restaurant and the Skyride station. Many of our team members across the Resort are also First Aid trained and each of our outlets/attractions normally carry a First Aid Kit.

There are 6 baby-care areas located within the toilets around the Theme Park. Look for the on your park map.

Yes there are a number of boarding kennels in the local area. Please visit www.yell.com for further details.

The Alton Towers Resort car park has a Secure Car Park Award and is well lit and covered by CCTV cameras. However, it is no more secure than any other public car park, and we urge you to take sensible precautions when you visit us :

• LOCK your car when you leave it;
• DO NOT LEAVE VALUABLES IN YOUR CAR – especially satellite navigation systems;
• Remove your satellite navigation holder from your windscreen as well as the system itself;
• Don’t bring ‘stuff’ that you don’t need – leave as much as possible at home; Secure lockers are available at Guest Services near to the entrance of the Park.

Alton Towers Resort accepts all major credit/debit cards.

Yes, there are 8 ATMs located inside the Theme Park and one outside the Theme Park entrance before you enter the turnstiles. The three machines on Towers Street do not usually have an additional charge. Look for the ATM logo on the Park Map/Guide.

PLEASE DO NOT BRING DOGS TO THE PARK UNLESS THEY ARE REGISTERED ASSISTANCE DOGS. We do patrol the car parks regularly. If we notice a dog has been left in a car, and if it is in distress, we will contact the RSPCA. They have the authority, with a police officer present, to break into your vehicle and remove the dog. Remember, on a warm day, the temperature inside a vehicle can soar to 120c/49f even if windows are left open. A dog can suffer from heatstroke within 20 minutes, and you could face prosecution. Please don’t put yourself, or your dog, in this position.

Please see the Waterpark section of this website for full details. Tickets may be booked in advance for the Waterpark.

Toilets are located at various locations around the Theme Park. Look for the toilet symbol on your Theme Park Map/ Guide.

Our award winning conference centre, 2 hotels, 391 bedrooms, 2 themed restaurants, 4 bars, one of Europe’s largest covered waterparks and a luxurious spa, combined with the UK’s favourite theme park, offers you an extraordinary venue to stage your next conference, meeting, family fun day, dinner dance, award ceremony or party. For more information please click here

As a family hotel, we are forging ahead of legislation by becoming a smoke-free environment. The single designated smoking areas are the covered areas at the front of both hotels - all other areas around the hotels are smoke-free.

Yes, there are a variety of B&B's and hotels available in close proximity to Alton Towers. You can search by clicking here

No, there is no additional charge.

Checkout time is 10am, however we are able to store your luggage until you leave Alton Towers, so you could go on the Theme Park, Waterpark, Spa or Extraordinary Golf.

No - both hotels are a great choice, whatever else you're planning to do. There is an internal walkway that connects the two hotels, so it's all very easy access wherever you are

Certainly! Whichever hotel you stay in puts you within easy reach of the Waterpark.

Our hotels are open on all public holidays, excluding Christmas Eve and Christmas Day.

Yes. The hotels are situated in the heart of Staffordshire and our concierge desk can recommend walks and places to visit in the area.

You can check in anytime. If your room isn't ready when you arrive, we can store your luggage at any time during your arrival day, leaving you lots of time to go and explore and have some fun!

Both hotels have free parking right by the front entrance.

Yes. There are baby-changing facilities in both the Splash Landings Hotel and the Alton Towers Hotel as well as the Alton Towers Waterpark.

You can bring your own food to the Theme Park, but not to the hotels, Spa or Waterpark. We're sure you'll find something tempting in one of our restaurants though!

Yes, all Spa experiences have to be booked prior to your arrival at the Hotel. It is advisable to book early for both Aqua Relaxation Rooms and Spa treatments. You can call 0870 443 2333 or email spa@alton-towers.com to book.

Yes, we have specific treatments which are suitable for pregnant women. Your therapist will advise of the best ones. In the Aqua Relaxation Area, the pool, whirlpool and Meditation Room are all suitable.

Yes, the Spa welcomes both men and women for Aqua Relaxation Rooms and Spa treatments. The Spa is not available for children under the age of 16. However a teenage treatment package is available for 13-16 year olds. Please speak to our Spa reception for further information.

If you're coming straight to the Spa, you can collect your robe and slippers from the Spa reception. Please leave your luggage with the porters. Remember to check your robe for any personal belongings e.g. rings, watch etc, when you have finished being pampered.

The Spa is located on the first floor of the Alton Towers Hotel. Simply follow the signs.

You must wear swimwear if you are using the pool or Aqua Relaxation Rooms. If you are having other treatments underwear can be worn.

You need to book your sessions prior to your stay to avoid disappointment. Payment can be made at time of booking or on the day†. If you would like to purchase any additional products or gifts on the day, these can either be charged to your hotel room or paid for by credit card or cash.

Please allow enough time for your Spa experience by arriving 10 minutes before your Spa treatment. Prompt appointment times are adhered to; it may not be possible to honour late appointments. You are here to escape, relax and unwind, so mobile phones may not be used. Please switch them off when you are in the Spa. Smoking is strictly forbidden in all Spa areas.

There is a £5 supplement per person on all packages taken on Saturdays and Sundays.

Spa gift vouchers are a wonderful treat for a special occasion. Our Spa team will be delighted to assist.

The price includes use of robes, towels and slippers, and depending on the package, a healthy lunch.

Yes, we have lockers in each changing room. You'll need a £1 coin for the lockers, which is refundable.

Any lost persons will be taken to the Windmill, in Old MacDonalds Farmyard to await collection. You can ask any member of staff for assistance if you or a member of your group becomes separated.

There is not a great deal of cover around the Park but there are many picnic areas and benches, so wrap up warm.

Yes, strollers can be hired from Guest Services, located at the top of Towers Street. A £5 refundable deposit is required per stroller and a daily charge £6.00/£9.00 per single/double stroller applies, hotel guests are entitled to a discount on presentation of their voucher booklet.

The Alton Towers Resort goes to great lengths to reunite items of lost property with their rightful owners. Found items are taken to Guest Services. If you think you might have lost an item on-site please contact the Lost Property Department on 01538 703344 with your visit date and an accurate description of your item or alternatively complete our Lost Property form.

We ensure that floor surfaces are non-slip wherever possible. The outdoor nature of the Park means that it is exposed to weather conditions that can have an adverse affect on surfaces. Care needs to be taken when surfaces are wet.

We offer a range of discounts, please visit the Special Offers of this website.

Yes, these can be found in Guest Services and are marked on the Resort Map.

Towers Trading Company is the best source, which is located on Towers Street. However, the First Aid Centre also has a paracetamol vending machine.

We recommend that all valuable items and bags are left at home. Alton Towers cannot accept responsibility for items brought to the Park but lockers are available to store your belongings during your visit. You will find storage areas for loose items, belongings or shoes (on certain rides) available at most rides throughout the park.

Please dress for the changeable British weather. There is not a great deal of cover around the Park, please be prepared for rain at all times and wear sensible flat footwear due to the undulation of the Park and the need to brace on several of our rides.Proper attire including tops and shoes must be worn at all times.

The Park opens at 9.00am and the ride time starts from 10.00am.

The Theme Park closes during the winter for essential maintenance and development.

Yes, height restrictions apply and there is a list of other restrictions (dependent on the ride) and general information at the entry point to each attraction.Our average girth restriction is 52 inches. However, as a result of customer feedback, we have introduced seats on our Nemesis and Oblivion rides accommodating a girth size of 54 inches. For more detailed height, girth and general restrictions, please see signage at the ride entrance

The Theme Park has a First Aid Centre permanently staffed by fully qualified first aiders throughout the season. The location of the First Aid Centre is marked on the Park Map.

Some of the rides and attractions can be quite small in area and to some individuals these may feel confined. However no areas on the Park can be defined as a confined space.

There are restaurants, cafes and snack bars in the Theme Park itself for day visitors. You can grab a snack on the go, or sit down to a full blown meal. From burger and rib bars, sandwiches, shakes, sizzling BBQ food, Halal and Asian, and healthy options, there really is something for everyone. Explorers Pizza and Pasta Buffet in Katanga Canyon is new for 2009.

Fastrack tickets allow the bearer priority access to some of our favourite attractions and can be purchased and pre-ordered in advance. There are limited numbers available on the day.Also using the single rider queues may reduce your wait if you don't mind riding alone

Yes, our Lifeguards are trained to National Lifeguard Standard, including First Aid.

Outdoor clothing is not usually allowed at the poolside unless special permission is given.

We have a strict child/adult ratio in the Alton Towers Waterpark and responsible adults (aged 16 years plus) must accompany children into the water. Entry into the Waterpark may be refused if this adult/child safety ratio is not met.

Yes, there are lockers. You will need a £1 coin for them, which is refundable.

Yes, there is baby changing in the changing rooms, and a special feeding room for mums.

Yes we suggest you bring your own towels if you wish to use the Waterpark, although towels can also be hired for £1 each.

No, to protect guest privacy, we don't allow any photography in the Waterpark.

Yes, children up to the age of 6 can have a whale of a time with lots of toys and inflatables, and fantastic watery features. Call the Alton Towers Waterpark reception on 0870 999 0070 for more details.

For health and safety reasons, children under 10 years of age must be accompanied by a responsible adult.

It's right next door to Splash Landings Hotel. Go into the reception and you'll see the signs directing you down to the Waterpark.

Yes, we have a limited number available from the Alton Towers Waterpark reception.

We ask that you let our staff know if you have an infectious disease or skin complaint. And for health reasons and the safety of our guests, please do not go into the water if you have had diarrhoea within the last 48 hours.

Yes, as long as you cover the wound with a waterproof plaster.

Yes, you have to be 1.1m to go on Master Blaster and you have to be 5+ to go in the Bubbly Wubbly pool and Volcanic Springs.

No, for the safety of guests, we don't allow inflatables into the pool. But we do have special inflatable fun sessions for children up to age 6 - just check at the Waterpark reception for times.

If for religious reasons, some parts of your body must be covered, you can wear fitted leggings and/or a fitted t-shirt. However if the manager feels that for any reason the clothing is unsafe, you'll be refused access to certain rides for safety reasons. No other forms of clothing will be accepted.

Yes, Quenchers is right in the middle of the Waterpark. It serves snack and refreshments, so you don't even have to get changed.

No, you can't bring food into the Waterpark. But there is a snack bar called Quenchers, right in the middle of the Waterpark, where you can get snacks and drinks.

Ultraviolet radiation is not excluded from natural sunlight at the Alton Towers Waterpark, so you may wish to wear suncream when it's sunny.

Yes, swimwear must be worm by all ages, including infants for hygiene purposes.