• FAQs and Accessibility

    Frequently Asked Questions from the Alton Towers Resort.

    Disabled & Additional Needs

    Health and Safety Restrictions

    Please note, guests with below the knee amputations are not permitted on Air due to the revised manufacture health and safety restrictions.

    Alton Towers Disabled Information

    Download the Alton Towers Disabled leaflet for more information

    Educational

    Where are the Educational Talks held?

    Our educational talks are in our dedicated Education Centre located in Cloud Cuckoo Land next to the Driving School

    Are there areas of shade for pupils attending during the summer?

    Shaded areas are provided throughout the Park.

    Are all children issued with a Theme Park map in case they get lost?

    Resort maps are issued and available to all guests on admission to the Theme Park.

    Is the food in the canteen clearly labelled?

    Yes food at the Theme Park is clearly labelled in accordance with trading requirements.

    Is there a team of trained staff members on-hand at all time and briefed in emergency and/or first aid procedures?

    Alton Towers Resort has a comprehensive emergency plan that has been developed in conjunction with the emergency services. Staff are trained in what to do in an emergency.

    Does the Theme Park expose children to water?

    Some rides at Alton Towers expose children to water. These are The Flume, Congo River Rapids, In The Night Garden Magical Boat Ride, Battle Galleons and Ripsaw.

    Are the rides/attractions inspected on a daily basis for any hazards?

    All rides undergo rigorous testing every day by competent engineers in accordance with manufacturers guidance. Rides also undergo a comprehensive winter check by third party inspection engineers to ensure that they are safe for the following season.

    What are the medical provisions on-site?

    The Theme Park has a First Aid Centre. These are permanently staffed by fully qualified first aiders throughout the season. The location of the First Aid Centre is marked on the Resort map.

    Are there any steep slopes children would have to climb? If so, are there hand-rails to assist them?

    Handrails are provided where necessary. There are no steep slopes at the Theme Park.

    Is there an evacuation procedure?

    The Theme Park has a procedure in place to evacuate guests safely. This will be implemented by fully trained staff.

    Do any of the rides or attractions feature strobe lighting?

    Yes a few of the attractions at the Park feature strobe lighting. This information can be found on signage at the entrance to each ride.

    Are there any steps to negotiate? If so, are there alternative routes for wheelchair guests?

    Steps may need to be negotiated around the Theme Park. Disabled access is provided where necessary.

    Is the Park clearly sign-posted?

    Yes the Theme Park is well sign-posted along with comprehensive detail on the Resort map.

    Are there any traffic hazards. If so how are these minimised?

    The Theme Park is closed to vehicular traffic movement whilst open to the public. There are designated drop-off points for coaches at the Alton Towers Resort. There is no requirement for children to cross any busy public roads although children will be required to cross internal Park roads to access the admissions area. Pedestrian walkways are provided where possible.

    Extraordinary Golf

    Do I have to be a skilled golf player?

    Not at all! Extraordinary Golf is suitable for players of all ages.

    How long does it take to play a round?

    It should take around 45 minutes.

    What are the opening times for Extraordinary Golf?

    Please see the Extraordinary Golf page for more information.

    How much is a game of Golf?

    Please see the Extraordinary Golf page for more information.

    Where is Extraordinary Golf?

    Enter Alton Towers Resort through the main entrance and head towards the hotels. Follow the directions to Splash Landings Hotel. Extraordinary Golf is situated to the right of Splash Landings Hotel behind the Monorail station.

    Do I have to be a theme park/hotel visitor to play Extraordinary Golf?

    No, Extraordinary Golf is open to all to take part in the fun!

    What is Extraordinary Golf?

    The Extraordinary Golf experience consists of two 9-hole adventure golf courses themed around the park's iconic rides and attractions. Players of all ages can shoot a birdie into Air, putt their way into Oblivion, face the hazards of the Flume, swing over Nemesis and around the roundabouts of the Peugeot 207 Driving School.

    General

    Can I get help booking my tickets?

    If you have a new enquiry or problem with your existing booking, please contact our main booking line on 0870 444 4455 where a member of the team will be happy to help.

    Where can I buy an Annual Pass?

    For further information, please contact the Annual Pass Office at Admissions or visit http://www.annual-pass.com" for full details.

    How do I get to the Alton Towers Resort by public transport?

    There are bus services throughout the day to and from Alton Towers. Time table information is available, please call Traveline on 0870 608 2 608 or alternatively for our exclusive Alton Towers buses please visit our Route Finder. There is also information on train connections.

    Do you have any current vacancies at Alton Towers?

    For further information please visit our recruitment site.

    Is there a meeting point for lost children?

    Any lost children will be taken to the Clock Tower in CBeebies Land to await collection. You can ask any member of staff for assistance if you become separated from your children. Remember: Guest Services provide free child ID bracelets with your mobile telephone number.

    Do I need to pay for parking?

    Yes, there is an all-day car parking charge of £6 for those guests choosing to travel by car. Mini Buses are charged £16 per vehicle.

    What if my Annual Pass has been lost or stolen?

    Please email full details to annual.pass@alton-towers.com and a team member will get back to you within 5 working days

    What First Aid facilities are available at the Alton Towers Resort?

    Our well equipped First Aid Centre is run by qualified staff and is located at the bottom of Towers Street between Towers Family Restaurant and the Skyride station. Many of our team members across the Resort are also First Aid trained and each of our outlets/attractions normally carry a First Aid Kit.

    Is there a baby care centre on-site?

    There are 6 baby-care areas located within the toilets around the Theme Park. Look for the  Baby Changing Logo on your park map.

    Are there kennels near to the hotels?

    Yes there are a number of boarding kennels in the local area. Please visit www.yell.com for further details.

    Is my car safe in your car park?

    The Alton Towers Resort car park has a Secure Car Park Award and is well lit and covered by CCTV cameras. However, it is no more secure than any other public car park, and we urge you to take sensible precautions when you visit us :

    • LOCK your car when you leave it;
    • DO NOT LEAVE VALUABLES IN YOUR CAR – especially satellite navigation systems;
    • Remove your satellite navigation holder from your windscreen as well as the system itself;
    • Don’t bring ‘stuff’ that you don’t need – leave as much as possible at home; Secure lockers are available at Guest Services near to the entrance of the Park.

    Which credit cards are accepted at the Alton Towers Resort?

    Alton Towers Resort accepts all major credit/debit cards.

    Do you have any cash machines on site?

    Yes, there are 8 ATMs located inside the Theme Park and one outside the Theme Park entrance before you enter the turnstiles. The three machines on Towers Street do not usually have an additional charge. Look for the  ATM logo logo on the Park Map/Guide.

    Are pets allowed at Alton Towers?

    PLEASE DO NOT BRING DOGS TO THE PARK UNLESS THEY ARE REGISTERED ASSISTANCE DOGS. We do patrol the car parks regularly. If we notice a dog has been left in a car, and if it is in distress, we will contact the RSPCA. They have the authority, with a police officer present, to break into your vehicle and remove the dog. Remember, on a warm day, the temperature inside a vehicle can soar to 120c/49f even if windows are left open. A dog can suffer from heatstroke within 20 minutes, and you could face prosecution. Please don’t put yourself, or your dog, in this position.

    Can visitors to the Theme Park visit the Alton Towers Waterpark?

    Please see the Waterpark section of this website for full details. Tickets may be booked in advance for the Waterpark.

    Where are the toilets?

    Toilets are located at various locations around the Theme Park. Look for the  Toilet Logo on your Theme Park Map/ Guide.

    Can I hold my next corporate event at Alton Towers?

    Our award winning conference centre, 2 hotels, 391 bedrooms, 2 themed restaurants, 4 bars, one of Europe’s largest covered waterparks and a luxurious spa, combined with the UK’s favourite theme park, offers you an extraordinary venue to stage your next conference, meeting, family fun day, dinner dance, award ceremony or party. For more information please click here

    Can I get free entry using my Blue Peter Badge?

    Blue Peter Badge holders can enter the Theme Park for free when accompanied by a full paying Adult.

    My Print@Home Tickets haven't arrived yet.

    We’re sorry to hear that. They should be with you very soon. Please check your spam and junk filters to make sure that they haven’t arrived in there by accident.

    If they don’t arrive by the big day, don’t panic! Just bring your booking confirmation along to the Pre-Booked ticket collection area at the entrance, and a member of the team will be happy to assist you.

    Is my Voucher Vaild?

    Unfortunately, we’re unable to comment on any specific vouchers or deals – there are, after all, lots of fantastic deals available! Therefore, please double check the terms and conditions of the voucher to avoid disappointment.

    Hotels

    Can I smoke in the Alton Towers Hotels?

    As a family hotel, we are forging ahead of legislation by becoming a smoke-free environment. The single designated smoking areas are the covered areas at the front of both hotels - all other areas around the hotels are smoke-free.

    Are there any other types of accommodation available locally?

    Yes, there are a variety of B&B's and hotels available in close proximity to Alton Towers. You can search by clicking here

    Is there a charge for cots?

    No, there is no additional charge.

    What time can I check in?

    You can arrive at the hotel at any time and we will store your luggage leaving you lots of time to go and explore and have some fun! Your room will be available from 3:00pm onwards. 

    What time do I have to check out?

    Checkout time is 10am, however we are able to store your luggage until you leave Alton Towers, so you could go on the Theme Park, Waterpark, Spa or Extraordinary Golf.

    Is it better to stay in one hotel or the other if I also want to visit the Spa / Cariba Creek / the Theme Park / Conference Centre?

    No - both hotels are a great choice, whatever else you're planning to do. There is an internal walkway that connects the two hotels, so it's all very easy access wherever you are

    If I stay in the Alton Towers Hotel can I still use the Waterpark?

    Certainly! Whichever hotel you stay in puts you within easy reach of the Waterpark.

    "Are the hotels open on public holidays, like Christmas and New Year?"

    Our hotels are open on all public holidays, excluding Christmas Eve and Christmas Day.

    Can I use the hotels at Alton Towers as a base to explore the surrounding countryside?

    Yes. The hotels are situated in the heart of Staffordshire and our concierge desk can recommend walks and places to visit in the area.

    What are the parking facilities at the hotel?

    Both hotels have free parking right by the front entrance.

    Are baby-changing facilities available in the hotels?

    Yes. There are baby-changing facilities in both the Splash Landings Hotel and the Alton Towers Hotel as well as the Alton Towers Waterpark.

    Can I bring my own food?

    You can bring your own food to the Theme Park, but not to the hotels, Spa or Waterpark. We're sure you'll find something tempting in one of our restaurants though!

    Spa

    Do I have to pre-book my time in the Spa?

    Yes, all Spa experiences have to be booked prior to your arrival at the Hotel. It is advisable to book early for both Aqua Relaxation Rooms and Spa treatments. You can call 0870 443 2333 or email spa@alton-towers.com to book.

    Can I use the Spa if I'm pregnant

    Yes, we have specific treatments which are suitable for pregnant women. Your therapist will advise of the best ones. In the Aqua Relaxation Area, the pool, whirlpool and Meditation Room are all suitable.

    Is the Spa open to men and women?

    Yes, the Spa welcomes both men and women for Aqua Relaxation Rooms and Spa treatments. The Spa is not available for children under the age of 16, however teenage treatments are available for 13-16 year olds. Please speak to our Spa reception for further information

    What do I wear?

    If you're coming straight to the Spa, you can collect your robe and slippers from the Spa reception. Please leave your luggage with the porters. Remember to check your robe for any personal belongings e.g. rings, watch etc, when you have finished being pampered.

    Where is the Spa?

    The Spa is located on the first floor of the Alton Towers Hotel. Simply follow the signs.

    What do I wear under my robe?

    You must wear swimwear if you are using the pool or Aqua Relaxation Rooms. If you are having other treatments underwear can be worn.

    How do I pay? Can I buy products and gifts?

    You need to book your sessions prior to your stay to avoid disappointment. All bookings must be pre-paid, gift vouchers can be redeemed on the day. There are a selection Spa products available to purchase at the Alton Towers Spa.

    When should I arrive?

    Please allow enough time for your Spa experience by arriving 10 minutes before your Spa treatment. Prompt appointment times are adhered to; it may not be possible to honour late appointments. You are here to escape, relax and unwind, so mobile phones may not be used. Please switch them off when you are in the Spa. Smoking is strictly forbidden in all Spa areas.

    Can I buy Gift Vouchers?

    Spa gift vouchers are a wonderful treat for a special occasion. You can purchase spa gift vouchers here

    What does the pamper package price include?

    The price includes use of robes, towels and slippers, and depending on the package, a healthy lunch.

    Are there any lockers?

    Yes, we have lockers in each changing room and are free to use. 

    Theme Park

    What are the Park provisions for lost children?

    Any lost persons will be taken to the Windmill, in Old MacDonalds Farmyard to await collection. You can ask any member of staff for assistance if you or a member of your group becomes separated.

    Are there any places undercover to eat a picnic?

    There is not a great deal of cover around the Park but there are many picnic areas and benches, so wrap up warm.

    Can I hire pushchairs?

    Yes, strollers can be hired from Guest Services, located at the top of Towers Street. A £10 refundable deposit is required per stroller and a daily charge £7.00/£10.00 per single/double stroller applies, hotel guests are entitled to a discount on presentation of their voucher booklet.

    What happens if I lose an item of property at the Park?

    The Alton Towers Resort goes to great lengths to reunite items of lost property with their rightful owners. Found items are taken to Guest Services. If you think you might have lost an item on-site please contact the Lost Property Department on 01538 703344 with your visit date and an accurate description of your item or alternatively complete our Lost Property form.

    " Could any floor surfaces at the Park be slippery i.e. due to water? If so, what measures are in place to prevent accidents?"

    We ensure that floor surfaces are non-slip wherever possible. The outdoor nature of the Park means that it is exposed to weather conditions that can have an adverse affect on surfaces. Care needs to be taken when surfaces are wet.

    Is there a discount for group bookings?

    We offer a range of discounts, please visit the Special Offers of this website.

    Are there lockers on-Park for children's belongings?

    Yes, these are marked on the Resort Map. You can pick up your Resort Map from admissions, any Sales and Information outlet or print  your own map online - Click to download

    Where can I buy paracetamol tablets?

    Towers Trading Company is the best source, which is located on Towers Street. However, the First Aid Centre also has a paracetamol vending machine.

    Is there somewhere I can store my valuable items or bag?

    We recommend that all valuable items and bags are left at home. Alton Towers cannot accept responsibility for items brought to the Park but lockers are available to store your belongings during your visit. You will find storage areas for loose items, belongings or shoes (on certain rides) available at most rides throughout the park.

    What should I wear for a day out at the Theme Park?

    Please dress for the changeable British weather. There is not a great deal of cover around the Park, please be prepared for rain at all times and wear sensible flat footwear due to the undulation of the Park and the need to brace on several of our rides.Proper attire including tops and shoes must be worn at all times.

    What time does the Park open/close?

    The Park opens at 9.00am and the ride time starts from 10.00am.

    Is the Theme Park open during winter?

    The Theme Park closes during the winter for essential maintenance and development.

    Are there any restrictions on the attractions?

    Yes, height restrictions apply and there is a list of other restrictions (dependent on the ride) and general information at the entry point to each attraction.Our average girth restriction is 52 inches. However, as a result of customer feedback, we have introduced seats on our Nemesis and Oblivion rides accommodating a girth size of 54 inches. For more detailed height, girth and general restrictions, please see signage at the ride entrance

    What are the medical provisions on-site?

    The Theme Park has a First Aid Centre permanently staffed by fully qualified first aiders throughout the season. The location of the First Aid Centre is marked on the Park Map.

    Do any of the attractions involve being in confined spaces?

    Some of the rides and attractions can be quite small in area and to some individuals these may feel confined. However no areas on the Park can be defined as a confined space.

    Are there places to eat in the Theme Park?

    There are restaurants, cafes and snack bars in the Theme Park itself for day visitors. You can grab a snack on the go, or sit down to a full blown meal. From burger and rib bars, sandwiches, shakes, sizzling BBQ food, Halal and Asian, and healthy options, there really is something for everyone.

    How can I beat the queues?

    Fastrack tickets allow the bearer priority access to some of our favourite attractions and can be purchased and pre-ordered in advance. There are limited numbers available on the day.Also using the single rider queues may reduce your wait if you don't mind riding alone

    Waterpark

    Do you have Lifeguards at the Waterpark?

    Yes, our Lifeguards are trained to National Lifeguard Standard, including First Aid.

    "I don't want to swim, can I wear outdoor clothing in the Waterpark?"

    Outdoor clothing can be worn in the Waterpark however outdoor footwear is not permitted. We do recommend guests to wear loose clothing whilst inside the Waterpark as it can feel warm when spectating. 

    What is the Adult/Child ratio?

    The Waterpark operates a strict adult to child regulation to comply with health and safety standards. Please check the table below before making a booking:

    1 person over the age of sixteen:1 child (4 years and under)

    1 person over the age of sixteen: 2 children (ages 5-9)

    For the purpose of the adult to child ratio, an adult is regarded as a responsible adult over the age of 16.

    Are there any lockers for my clothes?

    Yes, there are lockers. You will need a 2x £1 coins for them, £2 will be refunded after use.

    Are there any baby changing facilities?

    Yes, there is baby changing in the changing rooms, and a special feeding room for mums.

    Do I need towels for the Waterpark?

    Yes we suggest you bring your own towels if you wish to use the Waterpark, although towels can also be hired for £2 each.

    Can I take photos or video in the Waterpark?

    We now allow photography at the Alton Towers Waterpark, but please refrain from using your camera in the changing areas. 

    Viedo cameras are not permitted. 

    Are there any special swim sessions for toddlers?

    Yes we host Parent and Toddler sessions. Children up to the age of 4 years can have a whale of a time with lots of toys and inflatables, and fantastic watery features. Call the Alton Towers Waterpark reception on 0870 999 0070 for more details.

    Do I have to accompany children in the water?

    The Waterpark operates a strict adult to child regulation to comply with health and safety standards. Please check the table below before making a booking:

    1 person over the age of sixteen:1 child (4 years and under)

    1 person over the age of sixteen: 2 children (ages 5-9)

    For the purpose of the adult to child ratio, an adult is regarded as a responsible adult over the age of 16.

    Where is the Waterpark?

    It's right next door to Splash Landings Hotel. Go into the reception and you'll see the signs directing you down to the Waterpark.

    Are there any buoyancy aids for children?

    Yes, we have a limited number available from the pool side of the Alton Towers Waterpark.

    Can I still use the Waterpark if I've been ill?

    We ask that you let our staff know if you have an infectious disease or skin complaint. And for health reasons and the safety of our guests, please do not go into the water if you have had diarrhoea within the last 48 hours.

    Can I still use the Waterpark if I have an unhealed wound?

    Yes, as long as you cover the wound with a waterproof plaster.

    Are there any height/age restrictions?

    Yes, you have to be 1.1m to go on Master Blaster and you have to be 5+ to go in the Bubbly Wubbly pool and Volcanic Springs. Children over the age of 3 can ride Rush and Rampage however if they are under 1.1m tall the must be accompanied by an adult.

    Can I bring inflatables into the pool area?

    No, for the safety of guests, we don't allow inflatables into the pool. But we do have special inflatable fun sessions for children up to age 6 - just check at the Waterpark reception for times.

    Can I organise a child's birthday party at the Waterpark?

    I need to cover up for religious reasons. What can I wear in the pool?

    If for religious reasons, some parts of your body must be covered, you can wear discrete swimwear or fitted leggings and/or a fitted t-shirt. Wearing such items does exclude use of the Master Blaster ride for safety reasons. No other forms of clothing will be accepted.

    Is there anywhere to eat or get a drink?

    Yes, The Original Sandwich Company is right in the middle of the Waterpark. It serves snack and refreshments, so you don't even have to get changed.

    Can I bring food into the Waterpark?

    No, you can't bring food into the Waterpark. But there is a snack bar called Original Sandwich Company, right in the middle of the Waterpark, where you can get snacks and drinks.

    Do I need suncream?

    Ultraviolet radiation is not excluded from natural sunlight at the Alton Towers Waterpark, so you may wish to wear suncream when it's sunny.

    Do children have to wear swimwear?

    Yes, swimwear must be worm by all ages, including infants for hygiene purposes.

    Is my voucher vaild?

    Unfortunately, we’re unable to comment on any specific vouchers or deals – there are, after all, lots of fantastic deals available! Therefore, please double check the terms and conditions of the voucher to avoid disappointment.

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