THEME PARK REGULATIONS
Alton Towers Resort, together with its owner, Merlin Entertainments Group, places great importance on the safety of its visitors and endeavours to ensure that the high standards set by the company, are complied with by all those on the Theme Park. We are only prepared to allow entry to the Theme Park to those visitors who are willing to comply with the Theme Park Regulations set out below.
We are sure that you will wish to assist us in ensuring the Theme Park and facilities therein remain a safe place in which to enjoy a fun-filled experience. To assist in ensuring your safety, CCTV is in operation throughout the Theme Park.
1 All persons entering Alton Towers Resort are admitted subject to the following Theme Park Regulations. Any person who does not comply with these Regulations may be removed from the Theme Park by either Alton Towers Security Personnel or Police Officers. This without prejudice to any claim that the Park may have against such a person or persons arising out of their actions. Whilst inside the Park, all visitors must comply with any instructions given to them by Security, Park Personnel or Police Officers.
2 Alton Towers Resort reserves the right, in its absolute discretion, to refuse admission to the Theme Park, ban from entry to the Theme Park or remove from the Theme Park any person who:-
2.1 Has been convicted of a criminal offence, which, in the opinion of Alton Towers Resort, is likely to affect the enjoyment of other visitors;
2.2 Has behaved in the Theme Park in a manner, which, in the opinion of Alton Towers Resort, has, or is likely to affect the enjoyment of other visitors
2.3 Uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner, which may provoke a breach of the peace.
2.4 Does not follow the written or verbal safety instructions of each ride or attraction or behaves in a manner which may endanger the safety of the individual or other visitors on the ride/attraction (e.g. undoing belts, standing up or splashing).
3. All persons entering the Theme Park must pay for admission or hold a valid admission ticket that must be retained at all times and submitted for inspection if required by Security. Any person attempting to gain admission to the Theme Park or being found inside the Theme Park without a valid admission ticket may be ejected from the Theme Park.
4. No child or children under the age of 12 will be admitted to the Theme Park unless they are accompanied by an adult who shall be 18 years or over and such child or children whilst on site must remain under the control or supervision of an adult at all times.
5. No dogs except guide dogs or other pets of any kind shall be allowed on the Theme Park.
6. To prevent offensive weapons or dangerous articles from being taken into the Theme Park, visitors are admitted to the Theme Park subject to a condition that, if requested to do so, they will allow themselves to be searched. It is prohibited to bring into the Theme Park any weapons, fireworks, smoke bombs, glass bottles or other articles, which may cause injury. The throwing of any article, which could cause injury or annoyance is strictly prohibited.
7. The consumption of intoxicating liquors is permitted only in authorised places and in accordance with the Licensing Act 2003. Accordingly, intoxicating liquor must not be taken into the Theme Park and any persons found possessing alcohol, or who appear to be under the influence of alcohol will be refused admission or escorted from the Theme Park.
8. Alton Towers Resort will endeavour to ensure that as many rides and attractions as possible are available for use by visitors. We may, however, without prior notice and without refund or compensation, change the operating hours of the Theme Park or attractions, close the Theme Park or any part of it temporarily, restrict the number of persons having access to the Theme Park, and/or suspend or cancel any attraction or entertainment programme, due to capacity, inclement weather or special events, to ensure safety, security or order, or if we consider that the circumstances so require.
9. All rides, attractions, amusements, transport systems and other facilities must only be used in accordance with the operator's instructions.
10. Unnecessary noise (such as that from the use of radio sets and other electrical equipment), or any behaviour likely to cause annoyance to other visitors or confusion of any kind is not permitted in any part of the Theme Park.
11. The climbing of or standing upon fences, barriers, walls, ride structures, or buildings is strictly prohibited.
12. Only persons authorised by Alton Towers Resort are permitted to sell or offer for sale any items to visitors within the Theme Park boundaries.
13. Alton Towers Resort accepts no responsibility for any loss and/or damage however arising (including that which might arise as a result of any breach of contract) including any distress, inconvenience or anxiety caused during the course of any ride undertaken and/or during evacuation from such a ride in the event of breakdown.
14. Admission tickets are non-transferable, non-exchangeable, non-refundable and void if altered. They are not valid for special events that require a separate admission charge.
15. From time to time Alton Towers Resort or other authorised parties carry out photography and/or video recording in the recording in the Alton Towers Resort which comprises the Theme Park, Car parks and both Hotels, which may feature visitors. By accepting these Regulations, you agree that Alton Towers Resort or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Alton Towers Resort or such authorised party (as the case may be).
16. Smoking is strictly prohibited within the Alton Towers Resort, with the exception of designated smoking areas (see resort map for locations).
17. The wearing of clothing, which in the opinion of Alton Towers Resort, is offensive to other visitors is not permitted. Shoes and shirts must be worn at all times. Some attractions require flat shoes (i.e. not stilettos).
These Regulations are for the benefit of all our visitors and will be strictly enforced.
Theme Park Booking Conditions
Guests are admitted to the park subject to the park regulations which are displayed at the main entrance to the park, a copy of which is available on request.
The rides and attractions are open from 16th March - 10th November 2013. During this time the management of Alton Towers will attempt to ensure that as many rides and attractions as possible are open for use by guests. However Alton Towers reserves the right to alter or change the programme of rides and attractions if at any time it is deemed necessary to do so. Height and all other ride restrictions still apply
Tickets are not transferable and accordingly may not be sold or passed to any third party. All persons entering the park must have a valid entrance ticket which must be retained during your visit.
Fastrack tickets: These ticket allow the bearer one ride on each of the rides listed. The bearer must comply with the ride health and safety restriction notices and multiple rides will not be allowed. Height restrictions of 1.4m apply on Nemesis, Oblivion & Air. All rides are subject to availability.
A child is aged between 4 and 11 years inclusive. An adult is aged 12 years and over. Children under 4years old enter Alton Towers free of charge.
Please note open dated tickets are not valid for special events.
Alton Towers reserves the right to transfer tickets to another date at any time or offer an alternative ride in case of ride breakdown.
Please note height restrictions apply on most rides.
Those purchasing disabled tickets will be asked to produce proof of disability, for example Blue Badge holders or a letter from the DWP with photographic identification. For more information on our disability policy please visit the Disabled Access Section on altontowers.com.
Please note that tickets purchased on-line are discounted. For on the day rates please visit AltonTowers.com and check before your visit. All ticket prices displayed here are only available when making a booking on-line.
Please allow 6 days for delivery in the UK. Tickets will be dispatched up to 5 days from visit, after this date they will be held for collection at the Admissions Reception.
Tickets are non refundable.
ALTON TOWERS HOTELS A DIVISION OF ALTON TOWERS RESORT OPERATIONS LTD TERMS & CONDITIONS
Within 7 days of making your booking we shall send you a Reservation Confirmation.
Please read these terms and conditions carefully as they form the contract between you and us. By clicking the button below you are confirming that you have read and accepted the terms and conditions. The person that books the stay and accepts terms and conditions does so on behalf of, and with the consent of, all persons in the party. Should you make a booking with us on behalf of a third party you will be held jointly and severally responsible to us for the total cost of the services/products booked.
1. Special Requests
Any special requests with regard to rooms need to be made at the time of making your booking. Alton Towers Hotels will use its reasonable endeavors to accommodate such requests, although these cannot be guaranteed. Some requests may incur extra charges payable direct to the hotel.
2. Payment
When a booking is made more than 30 days ahead of arrival date:
a) Payment for on line bookings must be made for the total cost of your stay immediately by credit or debit card
b) For telephone bookings a deposit payment of 50% of the total cost of your stay, along with full payment of any extras pre-booked, is required within 14 days of making your telephone reservation
The balance must be paid 30 days before the date of your arrival.
Please note that your theme park tickets and arrival pack will not be issued until full payment has been received. Once we have received the payment requested, your booking will be confirmed.
When a booking is made less than 30 days ahead of arrival date:
a) Payment for on line bookings must be made for the total cost of your stay immediately by credit or debit card
b) Payment for telephone bookings must be made for the total cost of your stay immediately by credit or debit card
Any extras incurred during your stay such as dinner etc will need to be settled on departure from the hotel. If a credit or debit card has been provided on check in then any such amounts will be debited on departure.
3. Credit and Debit Card Payments
Credit and debit card payments will normally be authorised and charged to your account the same day or next working day. No receipts will be sent.
You may authorise us to charge the balance payment to the same credit or debit card on the balance due date by either advising Reservations at the time of making the booking or telephoning Reservations on 0871 222 1100*.
4. Other Payment Methods
All cheques and postal orders sent by post must be made payable to Alton Towers Hotels and have the reservation number written on the reverse and be accompanied by the signed Payment Form.
VAT at the rate of 20% is included in the price, although we reserve the right to amend prices if there is any change in VAT rates.
5. Refunds
Where a refund is to be made by Alton Towers Hotels, payments made by credit or debit cards will be refunded via the same card number less any non-refundable deposit and any other non-refundable amount. All other payments will be refunded by cheque made payable to the person named on the Reservation Confirmation.
6. Amendments & Cancellations
If, for any reason, you would like to amend your booking after it has been confirmed we will do our best to assist you. Online room rates are subject to change however the rate of an existing booking will not be reduced after any rates have been decreased. If you wish to amend your booking and provide us with more than 7 days notice prior to arrival date then no charge will be made. If you wish to amend your booking and provide us with less than 7 days notice then the cancellation charges as detailed below will apply. However, you may transfer your booking into someone else's name provided we are advised of, and are in agreement with, the changes, for which there is no administration fee payable.
If, for any reason, you have to cancel your stay you should contact Reservations immediately on 0871 222 1100*. You will be given a cancellation number, which you should record. The reasons for any such cancellations will be considered sympathetically and, if requested by you, we will attempt to offer you a stay on an alternative date.
Please note that any change of date will be likely to involve a change in price of your stay. You must pay us any increase due immediately, any refund due we will pay as per our refunds policy detailed above.
We reserve the right to increase or decrease prices at any time without notice. In the event that a price decreases after you have made your booking, we are unable to refund any difference between the price paid and any lower price, which may subsequently become available.
If you do not want to stay at another time and wish to cancel a booking, or if you alter your booking with less than 7 days notice prior to your scheduled arrival date, the following charges will apply:-
NOTICE GIVEN OF ALTERATION OR CANCELLATION
APPLICABLE CHARGES
More than 7 days before arrival date
£25.00 administration fee
From 7 days to 1 day before arrival date
50% of total cost as stated on the Reservation Confirmation
Arrival date or no show
100% of total cost as stated on the Reservation Confirmation
Alton Towers Hotels reserves the right to make alterations to a booking but to no lesser value or quality. The customer will be notified in writing as soon as is reasonably practicable of any such alteration.
7. Your Security
Your stay is being provided by Alton Towers Hotels. We are required, by law, to provide insurance in the event of the insolvency of Tussauds Hotels Limited. If your stay is affected by such insolvency, you will be entitled to a refund of monies paid by you. Our insurance details are as follows: Marsh Insurance, Marsh Ltd, Tower Place, Lower Thames Street, London, EC3R 5BU. A Certificate of Insurance is available on request.
8. Behaviour Policy
Your behaviour should not be excessive or rowdy, especially at night. Offensive or illegal behaviour will not be tolerated and could lead to eviction from the Alton Towers Resort. You must show consideration for your neighbours and other guests. Please treat accommodation and facilities with respect and care so that other guests may continue to enjoy them. We reserve the right to recover from you any compensation we may pay to other guests as a result of your action.
9. Large/Group Bookings
We require large groups of 15 guests or above, school/college parties and all male/ or female groups to apply in writing, addressed for the attention of the Advanced Sales Manager, before a reservation can be made. We reserve the right, at our sole discretion, to refuse any booking, including a group booking.
10. School Parties
We require school parties, to have at least 1 member of staff to every 8 children, to stay at the Hotel.
11. Rooming Lists
Guest Rooming lists must be received at least 7 days prior to arrival at the Hotel.
12. Liabilities
The Alton Towers Resort shall not be liable for:-
A) Any damage or loss of any property or items belonging to the guest.
B) Personal injury to the guests (but only so far as such injury is not caused by Alton Towers' negligence)
13. Accommodation
Bedroom accommodation is available from 3.00pm on the day of your arrival, and must be vacated by 10.00am on the day of departure. The Organiser shall ensure that all occupants of such bedrooms shall be made aware of the emergency fire procedures, which apply at the Hotel (and a copy of which is displayed in each bedroom and will be made available upon request). All bedrooms and bedroom corridors within Alton Towers Hotel are strictly non-smoking areas. If using the bunk beds, the manufacturers recommendation states that no children under the age of six years should use the upper bunk.
No wines, spirits or other drinks or food can be brought into either the Park or the Hotel, without prior written agreement with the Hotel.
14. Guest Feedback
If you feel dissatisfied with any aspect of your stay with us, please speak to the Guest Services Manager within the hotel. In most cases, we will be able to help you immediately so you can enjoy the rest of your stay.
Where this is not the case, you must ensure that you record the details with the Guest Services Manager and then you should write, no later than 21 days after your departure, from the Alton Towers Hotel, letters to be addressed to Guest Relations Manager. All letters must be sent by the lead booking name of the reservation, as replies will only be addressed to this person.
15. Park Regulations
All persons entering the Theme Park are admitted subject to the Park Regulations, which are displayed at the entrance to the Park, and on this page, a copy of which is available upon request.
16. Important Notice
The information contained on Alton Towers website and our booking system is believed to be correct. However, we are unable to accept responsibility for any errors or omissions and reserve the right to amend any part of it if such alterations are thought to be necessary. In particular, we reserve the right to change the prices without prior notice provided that such changes are notified to you before you book your stay. The photographs reproduced on the website and online booking system are intended to give a general impression of the Alton Towers Resort and what you may expect from your stay. We will attempt to ensure that as many rides and attractions as possible are open for use by you during your stay. However we reserve the right to alter the programme of rides and attractions if, at any time, it is deemed necessary or appropriate to do so.
The Alton Towers Resort will make every effort to notify the booker of any such delay with as much notice as possible, and make every effort to amend bookings to a mutually satisfactory date. However if we are unable to accommodate at an alternative date, then any payments made will be refunded in full. The Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry, and to close and/or alter any part of the facilities.
Alton Towers Waterpark: Please ensure there is one adult (16yrs+) in the water to supervise every child under 5 in your party, or one adult per every 2 children between 5 and 9 years. Entry will be refused if this adult/child safety ratio is not met.
Please note that our Spa Facilities are suitable for guests aged over 16 years only. This includes guests booked on Spa Break Packages.
*Calls to this number cost 10 pence per minute on the BT network, calls from other carriers and mobiles may vary
2012 Free Entry Promotional vouchers Terms and Conditions
1.Voucher entitles the holder to one FREE ENTRY per voucher and per full paying adult. If the holder of this voucher buys a fully priced adult ticket to the Alton Towers Theme Park, then s/he may take with him/her one other person who will enter the Theme Park on the same day free of charge.
2. Adult is 12 & over at the Alton Towers Resort. Child free entry is under 4 years at the Alton Towers Resort.
3. Voucher is valid until 01.11.12 at the Alton Towers Resort. Dates subject to change–check opening dates & times before your visit at altontowers.com.
4. Voucher can only be used as stipulated and it cannot be exchanged for cash or used in any other way. Sale of the voucher for profit is prohibited. Photocopies will not be accepted. Admission prices are subject to change. Voucher cannot be used in conjunction with any other offer or concession, reward/loyalty program, pre-purchased tickets, 2 day pass, Annual Pass, on-line tickets, rail inclusive offers, on events or concerts or for group/advance bookings.
5. Voucher is not valid at Alton Towers Hotels, Waterpark, Spa or Golf, and does not include early ride time.
6. Voucher must be presented upon entrance and surrendered to the ticket booth operator. Not for resale.
7. Only one voucher can be used per person and per transaction.
8. The Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including over capacity.
9. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
10. Visitors under 12 years must be accompanied by a person 18 years of age or over at the Alton Towers Resort.
25% off Return Stays when booked within 28 days of departure
Terms and conditions: Offer is subject to availability and is only available when booking within 28 days of departure. Only available on a limited number of standard rooms, on a bed and breakfast basis. Theme Park, Waterpark, Golf and Spa entrance/treatments and all other chargeable activities are not included. Cannot be transferred to an existing booking or used with any other offer. Offer cannot be sold, and no cash alternative is offered. Room prices, which vary, and dates are subject to change. Offer can only be booked over the phone on 0871 222 1100.
2012 Alton Towers Resort Kids Go Free (main season) Terms and Conditions
1.Voucher entitles the holder to one FREE child entry (aged 4-11) to the Alton Towers Theme Park when accompanied by one full paying adult.
2. Adult is 12 & over and children under 4 years enter the Alton Towers Theme Park free.
3. Voucher is valid until 01.11.12 at the Alton Towers Resort. Dates subject to change–check opening dates & times before your visit at altontowers.com.
4. Voucher can only be used as stipulated and it cannot be exchanged for cash or used in any other way. Sale of the voucher for profit is prohibited. Photocopies will not be accepted. Admission prices are subject to change. Voucher cannot be used in conjunction with any other offer or concession, reward/loyalty program, pre-purchased tickets, 2 day pass, Annual Pass, on-line tickets, rail inclusive offers, on events or concerts or for group/advance bookings.
5. Voucher is not valid at Alton Towers Hotels, Waterpark, Spa or Golf, and does not include early ride time.
6. Voucher must be presented upon entrance and surrendered to the ticket booth operator. Not for resale.
7. Only one voucher can be used per person and per transaction.
8. The Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including over capacity.
9. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
10. Visitors under 12 years must be accompanied by a person 18 years of age or over at the Alton Towers Resort.
2 for 1 Terms and Conditions
1.Voucher entitles the holder to one FREE ENTRY per voucher and per full paying adult. If the holder of this voucher buys a fully priced adult ticket to the Alton Towers Theme Park, then s/he may take with him/her one other person who will enter the Theme Park on the same day free of charge.
2. Adult is 12 & over at the Alton Towers Resort. Child free entry is under 4 years at the Alton Towers Resort.
3. Voucher is valid until 08.11.13 at the Alton Towers Resort. Dates subject to change–check opening dates & times before your visit at altontowers.com.
4. Voucher can only be used as stipulated and it cannot be exchanged for cash or used in any other way. Sale of the voucher for profit is prohibited. Photocopies will not be accepted. Admission prices are subject to change. Voucher cannot be used in conjunction with any other offer or concession, reward/loyalty program, pre-purchased tickets, 2 day pass, Annual Pass, on-line tickets, rail inclusive offers, on events or concerts or for group/advance bookings.
5. Voucher is not valid at Alton Towers Hotels, Waterpark, Spa or Golf, and does not include early ride time.
6. Voucher must be presented upon entrance and surrendered to the ticket booth operator. Not for resale.
7. Only one voucher can be used per person and per transaction.
8. The Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including over capacity.
9. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
10. Visitors under 12 years must be accompanied by a person 18 years of age or over at the Alton Towers Resort.
Half Price Theme Park entry - Terms and Conditions
1.Voucher entitles the holder and up to three guests half price entry to the Alton Towers Theme Park. Only one voucher per person per transaction.
2. Adult is 12 & over at the Alton Towers Resort. Child free entry is under 4 years at the Alton Towers Resort.
3. Voucher is valid until 08.11.13 at the Alton Towers Resort. Dates subject to change–check opening dates & times before your visit at altontowers.com.
4. Voucher can only be used as stipulated and it cannot be exchanged for cash or used in any other way. Sale of the voucher for profit is prohibited. Photocopies will not be accepted. Admission prices are subject to change. Voucher cannot be used in conjunction with any other offer or concession, reward/loyalty program, pre-purchased tickets, 2 day pass, Annual Pass, on-line tickets, rail inclusive offers, on events or concerts or for group/advance bookings.
5. Voucher is not valid at Alton Towers Hotels, Waterpark, Spa or Golf, and does not include early ride time.
6. Voucher must be presented upon entrance and surrendered to the ticket booth operator. Not for resale.
7. Only one voucher can be used per person and per transaction.
8. The Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including over capacity.
9. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
10. Visitors under 12 years must be accompanied by a person 18 years of age or over at the Alton Towers Resort.
Save 10% on Hotel Bookings online
Save 10% off Hotel bookings online. This offer is only included on full Hotel rates and cannot be used in conjunction with any other offer. This offer is also not included on Themed Weekend bookings.
50% off Alton Towers Hotels – 2012 Terms and Conditions
50% offer is subject to availability and off bed and breakfast standard rate, valid until 04.10.12 excluding all Saturdays and 30.03.12-15.04.12, 01.06.12 – 09.06.12, 20.07.12- 31.08.12.
Offer is valid for bed and breakfast rates only. Theme Park, Waterpark, Golf, Spa entrance and treatments and all other chargeable leisure activities are not included.
Cannot be transferred to an existing booking or used in conjunction with any other offer.
Alton Towers reserves the right, in its absolute discretion, to refuse entry, and to close and/or alter any part of the facilities.
Offer is non-transferable, cannot be sold, and no cash alternative is offered. Room prices vary and are subject to change.
Dates are subject to change. You must bring your 50% voucher with you to validate the offer.
If you do not bring your voucher Alton Towers Resort reserves the right to charge you the full price.
Network Marketing – 50% off one or two day entry to the Theme Park
- By using this voucher you accept these Terms and Conditions and are bound by the Regulations currently in force at Alton Towers Resort, copies of which are available on request.
- This voucher admits a maximum of two adults and two children at £21 per adult and £16.80 per child (aged 4-11) for one day entry and £30 per adult and £25.80 per child (aged 4-11) for 2 day entry to the Alton Towers Theme Park. 2nd day tickets must be consecutive to the 1st day. One voucher can be redeemed per person per transaction.
- Visitors under 4 years of age enter free of charge. Visitors under 12 years of age must be accompanied by a person 18 years of age or over.
- This voucher is non-transferable, cannot be sold and no cash alternative will be offered. The exchange price of this voucher is £0.0001. Admission prices are subject to change.
- This voucher cannot be used in conjunction with any other voucher, offer, any discounted or concessionary rates, annual or family passes, inclusive travel packages, pre-booked or timed tickets.
- Amended, defaced or photocopied vouchers will not be accepted.
- This voucher is valid from 24th March-22nd July 2012. Excluding 9th – 13th July and 16th – 20th July 2012. Dates are subject to change – please check opening dates before your visit. This voucher must be used at the time of entry and is not valid when making advance credit card bookings or for the purchase of timed tickets or family tickets.
- Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all of any part of the facilities including closure of rides and attractions for technical, operational, health and safety or other reasons including over capacity.
- Size, height and age restrictions and medical warnings apply to certain rides and attractions.
- Exchange or sale of this voucher for profit is prohibited.
Alton Towers Resort Annual Pass - Terms and Conditions of benefits
- The Alton Towers Theme Park Annual Pass permits entry to Alton Towers Theme Park only.
- Each Annual Passholder will be issued with his/her own Annual Pass.
- Family Annual Pass options are as follows:
- Family of 3 – consisting of either two individuals 12 years of age and over and one individual under 12 years of age, or one individual 12 years of age and over and two individuals under 12 years of age;
- Family of 4 – consisting of either two individuals 12 years of age and over and two individuals under 12 years of age, or one individual 12 years of age and over and three individuals under 12 years of age;
- Family of 5 – consisting of either two individuals 12 years of age and over and three individuals under 12 years of age, or one individual 12 years of age and over and four individuals under 12 years of age;
- Family of 6 – consisting of either two individuals 12 years of age and over and four individuals under 12 years of age, or one individual 12 years of age and over and five individuals under 12 years of age.Each family member will be issued his/her own Annual Pass.
- The purchaser of the Annual Pass must be 18 years or over.
- The Annual Pass entitles the holder to admission to the Attraction for a period of 12 months from the date of issue (“Validity Period”). Please check opening and closing dates before visit. Please note that the theme park is not open all year round.
- Upon purchase of a Disabled Alton Towers Theme Park Annual Pass (“Disabled Pass”) the Disabled Passholder will be issued with a free carer Alton Towers Theme Park Annual Pass (“Carer Pass”). The Carer Pass may only be used by a designated carer when accompanying a Disabled Passholder. Misuse of the Carer Pass will result in both the Disabled Pass and the Carer Pass being revoked without compensation.
- Alton Towers Resort, in its absolute discretion, reserves the right to vary the opening and closing dates of the Attractions and to close, remove or cancel all or any part of the rides, events or facilities within the Attractions for any reason including, but not being limited to technical, health and safety and/or operational reasons or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the Annual Pass will not be refunded nor will any compensation be payable if any of Attractions are removed or closed during the year.
- Additional charges apply for entry into:
- any concerts taking place at the Attraction;
- any themed special events taking place at the Attraction;
- all Christmas event openings;
- secondary Attractions including, but not limited to, the Alton Towers Waterpark, Extraordinary Golf, Alton Towers Spa and Scarefest Mazes.
- The authorised holder of the Annual Pass must show the Annual Pass at the turnstile.
- All Annual Passes remain the property of Alton Towers Resort and can be withdrawn at any time. Annual Passes are non-transferable and cannot be sold, loaned or given away to or used by a third party. Access may be denied to the park in the event of fraud or misuse of the Annual Pass, and the Annual Pass can be withdrawn from any person whose conduct is deemed to be inappropriate in the absolute discretion of Alton Towers Resort. Inappropriate conduct includes, but is not limited to, allowing or assisting a third party to attempt to gain unauthorised or improper access to any Attraction with an Annual Pass of which they are not the valid holder. For the avoidance of doubt no refund will be given in such circumstances.
- Possession of the Annual Pass does not guarantee entry to the Attraction. The management of the Attraction reserves the right to refuse admission for any reason as provided by each Attraction’s regulations including, but not being limited to, the Attraction reaching full capacity.
- Entry to Alton Towers Theme Park will not be permitted in the event a valid Annual Pass cannot be presented for any reason including, but not being limited to, the Annual Pass being lost, stolen or forgotten. Failure to present a valid Annual Pass will result in a charge of the “on the day” admission rate, which will be non-refundable. Re-entry on the same day requires a hand stamp.
- Annual Passes cannot be used in conjunction with any promotional offer, voucher or advance booking or with any other offer, discount or retail/restaurant incentive.
- Refunds are not available in any circumstances. This does not affect your statutory rights as a consumer.
- Lost Annual Passes should be reported to Alton Towers Resort immediately. Contact annual.pass@alton-towers.com.
- In the event of a lost Annual Pass, Alton Towers Resort will re-issue a replacement Annual Pass. Up to three replacement Annual Passes can be issued during the Validity Period. An administration fee of £10 will be charged for the re-issue of each lost Annual Pass.
- Once an Annual Pass reaches its expiry date you qualify for a reduced renewal rate provided that you renew your Annual Pass within 8 weeks or expiry and are able to present your expired card.
- Alton Towers Resort is entitled to use your details to contact you in relation to service information including, but not being limited to, information about changes to these Terms and Conditions of use, expiry and/or renewal reminders. Alton Towers Resort will not use your details for marketing purposes unless you opted in to receive such information at the time of purchasing the Annual Pass.
- Alton Towers Resort is entitled, in its absolute discretion, to change the price payable for its Annual Pass at any time and for any reason, and may, from time to time, offer pricing or promotional offers at specific Attractions.
- Alton Towers Resort reserves the right to vary these Terms and Conditions by giving you no less than 30 days written notice of such variation.
- On the presentation of an Annual Pass, Annual Passholders may receive discounts and/or benefits from third parties. Such third parties are subject to change. Alton Towers Resort is entitled to remove and/or withdraw any or all third party discounts and/or benefits in its absolute discretion at any time and for any reason.
- Visitors under 12 years of age to Alton Towers Resort and Theme Park must be accompanied by an individual aged 18 years or over.
- Visitors under 4 years of age may enter Alton Towers Theme Park free of charge.
- Height, weight, size and age restrictions and medical warnings apply to certain rides and attractions.
Merlin Annual Pass
For Merlin Annual Pass Terms and Conditions please visit www.merlinannualpass.co.uk
Alton Towers Spa: Terms and Conditions
Please be aware we do ask you to arrive for your treatment at least 10 minutes before your scheduled time. This time is for you to prepare yourself for your treatment. Swimwear is required if you are visiting our Aqua Relaxation Rooms. Towels, robes and slippers are provided. Prices are subject to change without notice.The Alton Towers Spa is open to over 16s only, with the exception of File and Polish and i.d bare Minerals make up lesson and application for over 13s only.
Cancellation Policy - Guests will be asked to pay in full at the time of booking.
Payment will be taken if less than 24 hours is given for a cancellation or non arrival on the day. For treatments/Aqua Relaxation Room appointments, guests are kindly asked to five 24 hours notice or the full value of the treatment/Aqua Relaxation Room session will be charged.
Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter any part of the facilities, subject to availability.
† Calls to 0871 numbers cost 10p per minute on the BT network. Calls from other carriers and mobile may vary.
Fastrack
Fastrack tickets have limited availability. These tickets are non transferable and must be used on day of purchase. Fastrack tickets do not give choice of seating and may still incur a wait time. Please check at the entrance to the attractions for the restrictions, which apply in all cases. Fastrack tickets can only be used once on each attraction listed on the ticket, with the exception of Scream Plus and Platinum, which are unlimited. The unlimited Fastrack tickets require guests to leave the ride and re-join the Fastrack queue. Prices subject to change.
Photo Of The Year Competition Terms and Conditions
The winner of the competition will be the photo with the most likes as of Friday 11th January at 11:00am. The winner will win an Alton Towers Annual pass which will be valid for up to 4 guests and will expire 12 months from the date of registration. The runner-up of the competition will be the photo with the second most likes as of Friday 11th January at 11:00am. The runner-up will receive a family open dated ticket for the 2013 season at the Alton Towers Resort. The family ticket is valid for up to 4 guests and expires 3 November 2013 and is not valid for special events which excludes Scarefest and Fireworks.
There will be no cash alternative available and tickets/Annual Pass must not be resold.
£1 Entry Terms and Conditions
1. Voucher entitles the holder to one £1 entry per voucher and per full paying adult. If the holder of this voucher buys a fully priced adult ticket to the Alton Towers Theme Park, then s/he may take him/her one other person who will enter the Theme Park on the same day for £1.
2. Adult is 12 & over at the Alton Towers Resort. Child free entry is under 4 years at the Alton Towers Resort.
3. Voucher can only be used until 8.11.13 at the Alton Towers Resort excluding 06.07.13. Dates subject to change- check opening dates and times before you visit on our opening times page
4. Vouchers can only be used as stipulated and it cannot be exchanged for cash or used in any other way. Sale of the voucher for profit is prohibited. Photocopies will not be accepted. Admission prices are subject to change. Voucher cannot be used in conjunction with any other offer or concession, reward/loyalty program, pre-purchased tickets, 2 day pass, Annual Pass, online tickets, rail inclusive offers, on events or concerts or for group/advance bookings.
5. Voucher is not valid at Alton Towers Hotels, Waterpark, Spa or Golf and does not include Early Ride Time
6. Voucher must be presented upon entrance and surrendered to the ticket booth operator. Not for resale.
7. Only one voucher can be used per person and per transaction.
8. The Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of the rides and/or attractions for technical, operational, health and safety or other reason including over capacity.
9.Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
10. Visitors under 12 must be accompanied by a person 18 years of age or over at the Alton Towers Resort