• Terms and Conditions

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    TERMS AND CONDITIONS OF ENTRY

     

     Merlin places great importance on the safety of its guests and endeavours to ensure that its high standards are met by all persons visiting the Attraction. Please assist us in ensuring our Attraction and its facilities remain a safe place in which to enjoy fun and exciting experiences. 

    In these Entry Conditions, the following definitions shall apply:

    Attraction                                 The Alton Towers Resort or any part of it;  

    Merlin/’Us’/’We’                    Merlin Attractions Operations Limited (Company No. 6272935) whose registered office address is at 3 Market Close, Poole, Dorset, BH15 1NQ;  

    You are admitted to this Attraction subject to the following Entry Conditions.  If you do not comply with them you may be removed from the Attraction by Merlin personnel, security or police officers, without any right to a refund.  This is without prejudice to any claim that we may have against you or arising out of your actions.  Whilst inside the Attraction, you must comply with any reasonable instructions given to you by Merlin personnel or any third party instructed on behalf of Merlin.

    By entering the Attraction, you accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any personal medical conditions.  All persons in and around the Attraction should behave in a safe manner at all times.

    General:

    For health and safety reasons (due to the topographical features of the Attraction), wheelchairs are the only transport device permitted within the Attraction.

    Our commitment to provide a service:

    Merlin will endeavour to ensure that as many rides and attractions as possible are available for use by guests at the Attraction.  However, Merlin reserves the right, without prior notice, to close and change the programme of rides and attractions and/or the Attraction's operating hours.  Merlin in its absolute discretion reserves the right to close the whole or any part of the Attraction at any time or to restrict the number of persons having access to the Attraction.  The reason for any closure or restriction provided by this condition may include technical or operational reasons, capacity, inclement weather, special events or to ensure the safety and security of guests or if Merlin reasonably considers the circumstances so require. If the whole Attraction is closed for any of the reasons set out above, Merlin reserves the right to offer substitute tickets for admission to the Attraction on an alternative date in substitution for any other form of redress.  

    Our right to remove you:

     

    Merlin, acting reasonably at all times, reserves the right to refuse admission to the Attraction, ban from entry to the Attraction, or remove from the Attraction without any right to a refund any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff: or who acts in an inappropriate and/or undesirable manner whilst travelling to the Attraction whether by bus, coach or other means, where such behaviour has been reported to Merlin by a reliable independent source; has been convicted of a criminal offence relating to Merlin, or civil unrest at Merlin property/attractions; uses violent, aggressive, threatening, abusive, discriminatory or insultingwords or behaviour or in any way behaves in a manner which may provoke a breach of the peace; climbs or stands upon fences, barriers, walls, safety fences, rock arrangements, ride structures, exhibits or any other buildings at the Attraction.  Merlin reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, ride structures, exhibits, fabrics or buildings at the Attraction or has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting or  has previously acted in any manner which has caused any person to report that individual to Merlin; or is attempting to regain admission to the Attraction or has been found inside the Attraction without a valid Ticket; or has purchased or obtained any tickets or discount vouchers from a ticket tout or Merlin reasonably believes that they have purchased a ticket from an unauthorised source.  If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at Merlin’s discretion, be denied entry or escorted from the Attraction without any right to a refund.

     Tickets/admissions:

     

    THE ATTRACTION IS PRIVATE PROPERTY. All persons entering the Attraction must pay for admission or hold a valid ticket. The sale of tickets/vouchers by anyone other than Merlin is strictly prohibited. Only persons authorised by Merlin are permitted to sell or offer for sale any items to guests within the Attraction grounds. All tickets are non-transferable, not for resale and will become automatically void on any transfer for value. Tickets purchased are only valid on the date printed on the ticket. Tickets may not be valid for special events or concerts which may attract a separate admission fee. Tickets will only be exchanged or refunded if Merlin, in its absolute discretion, chooses to do so. For the avoidance of any doubt, pre-booked tickets are non-refundable in the event that admission is refused or relinquished for any reason referred to in these Entry Conditions.Non-dated tickets booked in advance do not guarantee admission to the Attraction, especially during busy times or on specific days when there are special events. Tickets booked online will be delivered in accordance with Merlin’s delivery procedure. If tickets are bought on behalf of other guests, the buyer accepts these Entry Conditions on behalf of every guest and shall ensure that these Entry Conditions are complied with by each person in the group.If re-entry into the Attraction is required, an appropriate hand-stamp or ticket must be obtained, before exiting the Attraction which must be shown at the time of re-entry to regain access.  Tickets must be retained at all times and submitted for inspection if required by Merlin.  No child or children under the age of 12 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must remain under the control or supervision of an adult at all times. Merlin reserves the right, in its absolute discretion to change the age restrictions referred to in this condition, if any particular circumstances so require in the interests of safety and security.  

    Your behaviour:

    Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Attraction. Smoking (including of e-cigarettes) is strictly prohibited other than in the designated smoking areas identified on the park map.  All rides, attractions, amusements, transport systems and any other facilities located at the Attraction must only be used in accordance with the relevant operator's instructions.

    Your dress & appearance must be suitable for a family theme park:

    You must wear appropriate clothing (including atop and shoes) at all times whilst at the Attraction. If you are wearing clothing that is indecent or likely to cause offence in any way, you will be refused entry or removed from the Attraction.  Stilettos and loose clothing are not allowed on some rides due to health and safety reasons.

    Parking:

    Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents. A parking fee applies. If you lose your car park ticket, you will have to buy a new ticket. Motor homes, camper vans, caravans or any other vehicle of a similar nature are not permitted anywhere within the Attraction. No vehicles are permitted to remain in the Attraction outside the Attraction’s normal operating hours.  

    Security:

    To prevent offensive weapons or dangerous articles from being brought into the Attraction, you are admitted to the Attraction subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched.  It is prohibited to bring into the Attraction any weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited.   Any person found to be in possession of an article deemed to be offensive or dangerous will be immediately escorted from the Attraction without any right to a refund and Merlin reserves the right to make reports to the relevant authorities which may lead to prosecution. The consumption of intoxicating liquor is permitted only in authorised places within the Attraction.  Accordingly, intoxicating liquor may not be taken into the Attraction except with the express permission of Merlin and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Attraction or escorted from the Attraction without any right to a refund.  The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Attraction without any right to a refund. CCTV cameras are used to assist in the proper running of the Attraction. However, we do not make any representation as to the extent of coverage provided by the cameras. All items, belongings and other property brought into the Attraction by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the Attraction.

    Animals:

    Pets or animals of any nature are expressly prohibited in the Attraction (except for guide dogs, hearing dogs and registered assistance dogs) and, for the avoidance of doubt, should not be left in any vehicle parked at the Attraction. Merlin reserves the right to contact any relevant authority to make and be responsible for any decision in relation to any animals that are left unsupervised or that are found to be in distress.

    Photography:

    Unless it is expressly prohibited, you are permitted to take photographs and recordings within the Attraction provided that these are solely for private use and are not sold or used for any commercial or public purpose.  By accepting these Entry Conditions, you acknowledge that Merlin may on demand have access to photographs taken and video footage captured by you and request that certain photographs and/or footage are deleted if they are deemed to be offensive to other guests and/or staff. By accepting these Entry Conditions, you agree not to intentionally photograph and/or capture video footage of any individual without that person’s permission and you must adhere to all photography/filming restrictions in place from time to time whilst within the Attraction. From time to time Merlin or other authorised parties carry out photography and/or video recording in the Attraction, which may feature guests. Entry to the Attraction is deemed acceptance of these Entry Conditions, and you therefore agree that Merlin or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Merlin or such authorised party (as the case may be).  

     

    ALTON TOWERS HOTELS A DIVISION OF ALTON TOWERS RESORT OPERATIONS LTD TERMS & CONDITIONS  

    Within 7 days of making your booking we shall send you a Reservation Confirmation.

    Please read these terms and conditions carefully as they form the contract between you and us. By clicking the button below you are confirming that you have read and accepted the terms and conditions. The person that books the stay and accepts terms and conditions does so on behalf of, and with the consent of, all persons in the party. Should you make a booking with us on behalf of a third party you will be held jointly and severally responsible to us for the total cost of the services/products booked.

    1. Special Requests

    Any special requests with regard to rooms need to be made at the time of making your booking. Alton Towers Hotels will use its reasonable endeavors to accommodate such requests, although these cannot be guaranteed. Some requests may incur extra charges payable direct to the hotel.

    2. Payment

    When a booking is made more than 30 days ahead of arrival date:

    a) Payment for on line bookings must be made for the total cost of your stay immediately by credit or debit card
    b) If your booking is more than 30 days prior to arrival date, a 50% deposit of the total cost of your stay, along with full payment of any extras pre-booked, is required or you can pay the full cost with one payment. If your booking is within 30 days of arrival date a full balance payment will be required.
     

    The balance must be paid 30 days before the date of your arrival.

    Please note that your theme park tickets and arrival pack will not be issued until full payment has been received. Once we have received the payment requested, your booking will be confirmed.

    When a booking is made less than 30 days ahead of arrival date:

    a) Payment for on line bookings must be made for the total cost of your stay immediately by credit or debit card
    b) Payment for telephone bookings must be made for the total cost of your stay immediately by credit or debit card

    Any extras incurred during your stay such as dinner etc will need to be settled on departure from the hotel. If a credit or debit card has been provided on check in then any such amounts will be debited on departure.

    3. Credit and Debit Card Payments

    Credit and debit card payments will normally be authorised and charged to your account the same day or next working day. No receipts will be sent.

    You may authorise us to charge the balance payment to the same credit or debit card on the balance due date by either advising Reservations at the time of making the booking or telephoning Reservations on 0871 222 1100*.

    4. Other Payment Methods

    All cheques and postal orders sent by post must be made payable to Alton Towers Hotels and have the reservation number written on the reverse and be accompanied by the signed Payment Form.

    VAT at the rate of 20% is included in the price, although we reserve the right to amend prices if there is any change in VAT rates.

    5. Refunds

    Where a refund is to be made by Alton Towers Hotels, payments made by credit or debit cards will be refunded via the same card number less any non-refundable deposit and any other non-refundable amount. All other payments will be refunded by cheque made payable to the person named on the Reservation Confirmation.

    6. Amendments & Cancellations

    If, for any reason, you would like to amend your booking after it has been confirmed we will do our best to assist you. Online room rates are subject to change however the rate of an existing booking will not be reduced after any rates have been decreased. If you wish to amend your booking and provide us with more than 7 days notice prior to arrival date then no charge will be made. If you wish to amend your booking and provide us with less than 7 days notice then the cancellation charges as detailed below will apply. However, you may transfer your booking into someone else's name provided we are advised of, and are in agreement with, the changes, for which there is no administration fee payable.

    If, for any reason, you have to cancel your stay you should contact Reservations immediately on 0871 222 1100*. You will be given a cancellation number, which you should record. The reasons for any such cancellations will be considered sympathetically and, if requested by you, we will attempt to offer you a stay on an alternative date.

    Please note that any change of date will be likely to involve a change in price of your stay. You must pay us any increase due immediately, any refund due we will pay as per our refunds policy detailed above.

    We reserve the right to increase or decrease prices at any time without notice. In the event that a price decreases after you have made your booking, we are unable to refund any difference between the price paid and any lower price, which may subsequently become available.   

    Once a reservation has been made at the Alton Towers Resort it is non-transferable, cannot be sold, and is non refundable unless otherwise stated in the cancellation policy.   

    If you do not want to stay at another time and wish to cancel a booking, or if you alter your booking with less than 7 days notice prior to your scheduled arrival date, the following charges will apply:-

    NOTICE GIVEN OF ALTERATION OR CANCELLATION

    APPLICABLE CHARGES

    More than 7 days before arrival date
    £25.00 administration fee

    From 7 days to 1 day before arrival date
    50% of total cost as stated on the Reservation Confirmation

    Arrival date or no show
    100% of total cost as stated on the Reservation Confirmation

    Alton Towers Hotels reserves the right to make alterations to a booking but to no lesser value or quality. The customer will be notified in writing as soon as is reasonably practicable of any such alteration.

     7. Your Security

    Your stay is being provided by Alton Towers Hotels. We are required, by law, to provide insurance in the event of the insolvency of Tussauds Hotels Limited. If your stay is affected by such insolvency, you will be entitled to a refund of monies paid by you. Our insurance details are as follows: Marsh Insurance, Marsh Ltd, Tower Place, Lower Thames Street, London, EC3R 5BU. A Certificate of Insurance is available on request.

     8. Behaviour Policy

    Your behaviour should not be excessive or rowdy, especially at night. Offensive or illegal behaviour will not be tolerated and could lead to eviction from the Alton Towers Resort. You must show consideration for your neighbours and other guests. Please treat accommodation and facilities with respect and care so that other guests may continue to enjoy them. We reserve the right to recover from you any compensation we may pay to other guests as a result of your action.

     9. Large/Group Bookings

    We require large groups of 15 guests or above, school/college parties and all male/ or female groups to apply in writing, addressed for the attention of the Advanced Sales Manager, before a reservation can be made. We reserve the right, at our sole discretion, to refuse any booking, including a group booking.

    10. School Parties

    We require school parties, to have at least 1 member of staff to every 8 children, to stay at the Hotel.

    11. Rooming Lists

    Guest Rooming lists must be received at least 7 days prior to arrival at the Hotel.

    12. Liabilities

    The Alton Towers Resort shall not be liable for:-
    A) Any damage or loss of any property or items belonging to the guest.
    B) Personal injury to the guests (but only so far as such injury is not caused by Alton Towers' negligence)

    13. Accommodation

    Bedroom accommodation is available from 3.00pm on the day of your arrival, and must be vacated by 10.00am on the day of departure. The Organiser shall ensure that all occupants of such bedrooms shall be made aware of the emergency fire procedures, which apply at the Hotel (and a copy of which is displayed in each bedroom and will be made available upon request). All bedrooms and bedroom corridors within Alton Towers Hotel are strictly non-smoking areas. If using the bunk beds, the manufacturers recommendation states that no children under the age of six years should use the upper bunk.

    No wines, spirits or other drinks or food can be brought into either the Park or the Hotel, without prior written agreement with the Hotel.

    14. Guest Feedback

    If you feel dissatisfied with any aspect of your stay with us, please speak to the Guest Services Manager within the hotel. In most cases, we will be able to help you immediately so you can enjoy the rest of your stay.

    Where this is not the case, you must ensure that you record the details with the Guest Services Manager and then you should write, no later than 21 days after your departure, from the Alton Towers Hotel, letters to be addressed to Guest Relations Manager. All letters must be sent by the lead booking name of the reservation, as replies will only be addressed to this person.

    15. Park Regulations

    All persons entering the Theme Park are admitted subject to the Park Regulations, which are displayed at the entrance to the Park, and on this page, a copy of which is available upon request.

    16. Important Notice

    The information contained on Alton Towers website and our booking system is believed to be correct. However, we are unable to accept responsibility for any errors or omissions and reserve the right to amend any part of it if such alterations are thought to be necessary. In particular, we reserve the right to change the prices without prior notice provided that such changes are notified to you before you book your stay. The photographs reproduced on the website and online booking system are intended to give a general impression of the Alton Towers Resort and what you may expect from your stay. We will attempt to ensure that as many rides and attractions as possible are open for use by you during your stay. However we reserve the right to alter the programme of rides and attractions if, at any time, it is deemed necessary or appropriate to do so.

    The Alton Towers Resort will make every effort to notify the booker of any such delay with as much notice as possible, and make every effort to amend bookings to a mutually satisfactory date. However if we are unable to accommodate at an alternative date, then any payments made will be refunded in full. The Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry, and to close and/or alter any part of the facilities.


    Waterpark

     

    TERMS AND CONDITIONS OF ENTRY

     

    Merlin places great importance on the safety of its guests and endeavours to ensure that its high standards are met by all persons visiting the Attraction. Please assist us in ensuring our Attraction and its facilities remain a safe place in which to enjoy fun and exciting experiences. 

    In these Entry Conditions, the following definitions shall apply:

    Attraction                                                                                The Alton Towers Resort Waterpark;

    Merlin/’Us’/’We’                                                                Merlin Attractions Operations Limited (Company No. 6272935) whose registered office address is at 3 Market Close, Poole, Dorset, BH15 1NQ;

    Please note that these Entry Conditions are subject to the rules and regulations applying to individual slides/attractions which can be found at the entry point to each slide/attraction.

    You are admitted to this Attraction subject to the following Entry Conditions.  If you do not comply with them you may be removed from the Attraction by Merlin personnel, security or police officers, without any right to a refund.  This is without prejudice to any claim that we may have against you arising out of your actions.  Whilst inside the Attraction, you must comply with any reasonable instructions given to you by Merlin personnel or any third party instructed on behalf of Merlin. Merlin, acting reasonably, reserves the right to vary these Entry Conditions at any time without prior notice.   By entering the Attraction, you accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any personal medical conditions.  All persons in and around the Attraction should behave in a safe manner at all times.

    General:

    For health and safety reasons, wheelchairs are the only transport device permitted within the Attraction. Glass items including drinks bottles and perfume bottles are not permitted in the changing areas or on poolside. For the avoidance of doubt, outside food and drink is not permitted to be brought into the Attraction.  To keep germs out of the pool, neither you nor any member of your group may enter the pool if you have within the last 14 days suffered from sickness and/or diarrhoea.

    Our commitment to provide a service:

    Merlin will endeavour to ensure that as many slides and attractions as possible are available for use by guests at the Attraction.  However, Merlin reserves the right, without prior notice, to close any attraction and/or slide and/or change the Attraction's operating hours.  Merlin in its absolute discretion reserves the right to close the whole or any part of the Attraction at any time or to restrict the number of persons having access to the Attraction.  The reason for any closure or restriction may include technical or operational reasons, capacity, special events or to ensure the safety and security of guests or if Merlin reasonably considers the circumstances so require. Additionally, Merlin reserves the right to operate timed sessions during busy periods in order to control volume during periods of high demand. If the whole Attraction is closed for any of the reasons set out above, Merlin reserves the right to offer substitute tickets for admission to the Attraction on an alternative date in substitution for any other form of redress.

    Our right to remove you:

    Merlin, acting reasonably at all times, reserves the right to refuse admission to the Attraction, ban from entry to the Attraction, or remove from the Attraction without any right to a refund any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff or who: acts in an inappropriate and/or undesirable manner whilst travelling to the Attraction whether by bus, coach or other means, where such behaviour has been reported to Merlin by a reliable independent source; has been convicted of a criminal offence relating to Merlin, or civil unrest at Merlin property/attractions, which, in the opinion of Merlin, is likely to affect the safety and/or enjoyment of other guests or staff; uses violent, aggressive, threatening, abusive, discriminatory or insultingwords or behaviour or in any way behaves in a manner which may provoke a breach of the peace; climbs or stands on fences, barriers, walls, rock arrangements,  structures, exhibits or any other buildings within the Attraction.  Merlin reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls,  structures, exhibits, fabrics or buildings at the Attraction or displaying any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting or  has previously acted in any manner which has caused any person to report that individual to Merlin; or is attempting to regain admission to the Attraction or has been found inside the Attraction without a valid ticket; or has purchased or obtained any tickets or discount vouchers from a ticket tout or Merlin reasonably believes that they have purchased a ticket from an unauthorised source.  If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at Merlin’s discretion, be denied entry or escorted from the Attraction without any right to a refund.

    Tickets/admissions:

    THE ATTRACTION IS PRIVATE PROPERTY. All persons entering the Attraction must pay for admission or hold a valid ticket. The sale of tickets/vouchers by anyone other than Merlin is strictly prohibited. Only persons authorised by Merlin are permitted to sell or offer for sale any items to guests within the Attraction grounds. All tickets are non-transferable, not for resale and will become automatically void on any transfer for value. Tickets purchased are only valid on the date printed on the ticket. Tickets will only be exchanged or refunded if Merlin, in its absolute discretion, chooses to do so. For the avoidance of any doubt, pre-booked tickets are non-refundable in the event that admission is refused or relinquished for any reason referred to in these Entry Conditions. Non-dated tickets booked in advance and/or tickets issued as part of a hotel stay at Alton Towers Hotel and Splash Landings do not guarantee admission to the Attraction, especially during busy times. Tickets booked online will be delivered in accordance with Merlin’s delivery procedure. If tickets are bought on behalf of other guests, the buyer accepts these Entry Conditions on behalf of every guest and shall ensure that these Entry Conditions are complied with by each person in the group.   If re-entry into the Attraction is required, an appropriate hand-stamp must be obtained, before exiting the Attraction which must be shown at the time of re-entry to regain access. Tickets must be retained at all times and submitted for inspection if required by Merlin.  The Attraction operates a strict adult to child regulation policy in order to comply with health and safety standards and therefore any child or children up to the age of 9 years must remain under the control and supervision of an adult at all times in accordance with the following adult to child ratios:

    • Each child aged 4 years and under must be accompanied and supervised by a person over the age of 16;
    • Maximum of two children aged between 5 and 9 years must be accompanied and supervised by a person over the age of 16;
    • In the Little Leak and parent and toddler areas, a maximum of two children aged 4 years and under must be accompanied and supervised by a person over the age of 16. 

    Merlin reserves the right, in its absolute discretion to change the age restrictions referred to in this condition, if any particular circumstances so require in the interests of safety and security.

    Your behaviour:

    Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Attraction. Smoking (including of e-cigarettes) is strictly prohibited inside the Attraction. All slides/attractions and any other facilities located at the Attraction must only be used in accordance with the relevant operator's instructions.

    Your dress & appearance must be suitable for a family waterpark:

    You must wear appropriate swimwear at all times whilst at the Attraction. If you fail to wear swimwear which Merlin considers to be appropriate or which is likely to cause offence in any way, you will be refused entry or removed from the Attraction.  Guests must ensure that all swimwear is durable for use on the water slides/attractions as we do not accept any responsibility for any damage to swimwear.   Babies and toddlers not toilet trained must wear swim-nappies at all times.

    Parking:

    Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents. Motor homes, camper vans, caravans or any other vehicle of a similar nature are not permitted anywhere within the Attraction. No vehicles are permitted to remain in the Attraction outside the Attraction’s normal operating hours.  

    Security:

    To prevent offensive weapons or dangerous articles from being brought into the Attraction, you are admitted to the Attraction subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched.  It is prohibited to bring into the Attraction any weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited.   Any person found to be in possession of an article deemed to be offensive or dangerous will be immediately escorted from the Attraction without any right to a refund and Merlin reserves the right to make reports to the relevant authorities which may lead to prosecution. The consumption of intoxicating liquor is permitted only in authorised places within the Attraction.  Accordingly, intoxicating liquor may not be taken into the Attraction and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Attraction or escorted from the Attraction without any right to a refund.  The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Attraction without any right to a refund. CCTV cameras are used to assist in the proper running of the Attraction. However, we do not make any representation as to the extent of coverage provided by the cameras. All items, belongings and other property brought into the Attraction by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the Attraction.

    Animals:

    Pets or animals of any nature are expressly prohibited in the Attraction. For the avoidance of doubt, pets or animals should not be left in any vehicle parked at the Attraction. Merlin reserves the right to contact any relevant authority to make and be responsible for any decision in relation to any animals that are left unsupervised or that are found to be in distress.

    Photography:

    You are permitted to take casual photographs within the Attraction save for in the changing areas, toilets and showers. Any photographs shall be solely for private use and shall not be sold or used for any commercial or public purpose.  By accepting these Entry Conditions, you acknowledge that Merlin may on demand have access to photographs taken by you and request that certain photographs are deleted if they are deemed to invade the privacy of other guests and/or staff. By accepting these Entry Conditions, you agree not to intentionally photograph any individual (other than family and friends) without that person’s permission and you must adhere to all photography restrictions in place whilst within the Attraction. Video recording of any nature is not permitted in any area of the attraction From time to time Merlin or other authorised parties carry out photography and/or video recording in the Attraction, which may feature guests. Entry to the Attraction is deemed acceptance of these Entry Conditions, and you therefore agree that Merlin or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Merlin or such authorised party (as the case may be).

     

      

    50% off Alton Towers Hotels 

    50% offer is subject to availability, valid from 23.03.14 until 06.11.14 excluding all Saturdays and 04.04.14-26.04.14; 04.05.14 – 05.05.14; 23.05.14-01.06.14; 18.07.14- 01.09.14; 17.10.14-01.11.14.

    Offer is valid for bed and breakfast rates only in a standard room. Theme Park, Waterpark, Golf, Spa entrance and treatments and all other chargeable leisure activities are not included. Cannot be transferred to an existing booking or used in conjunction with any other offer. Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry, and to close and/or alter any part of the facilities. Offer is non-transferable, cannot be sold, and no cash alternative is offered. Room prices vary and are subject to change. Dates are subject to change. You must bring your 50% voucher with you to validate the offer. If you do not bring your voucher Alton Towers Resort reserves the right to charge you the full price.       . 

     Save 10% on Hotel Bookings online  

    Save 10% off Hotel bookings online. This offer is only included on full Hotel rates and cannot be used in conjunction with any other offer. This offer is also not included on packages or Themed Weekend bookings. This offer cannot be used in conjunction with the Merlin Annual Pass discount.

    Hotel Return Offer

    Terms and conditions: Offer is subject to availability and is only available when booking within 28 days of departure. Return stay must be booked within the 2014 Park Season and is not available out of season. Only available on a limited number of standard rooms, on a bed and breakfast basis. Theme Park, Waterpark, Golf and Spa entrance/treatments and all other chargeable activities are not included. Cannot be transferred to an existing booking or used with any other offer. Offer cannot be sold, and no cash alternative is offered. Room prices, which vary, and dates are subject to change.

      

    Alton Towers Resort Annual Pass - Terms and Conditions of benefits

    1. The Alton Towers Theme Park Annual Pass permits entry to Alton Towers Theme Park only.
    2. Each Annual Passholder will be issued with his/her own Annual Pass.
    3. Family Annual Pass options are as follows:
      1. Family of 3 – consisting of either two individuals 12 years of age and over and one individual under 12 years of age, or one individual 12 years of age and over and two individuals under 12 years of age;
      2. Family of 4 – consisting of either two individuals 12 years of age and over and two individuals under 12 years of age, or one individual 12 years of age and over and three individuals under 12 years of age;
      3. Family of 5 – consisting of either two individuals 12 years of age and over and three individuals under 12 years of age, or one individual 12 years of age and over and four individuals under 12 years of age;
      4. Family of 6 – consisting of either two individuals 12 years of age and over and four individuals under 12 years of age, or one individual 12 years of age and over and five individuals under 12 years of age.Each family member will be issued his/her own Annual Pass.
    1. The purchaser of the Annual Pass must be 18 years or over.
    2. The Annual Pass entitles the holder to admission to the Attraction for a period of 12 months from the date of issue (“Validity Period”).  Please check opening and closing dates before visit.  Please note that the theme park is not open all year round.
    3. Upon purchase of a Disabled Alton Towers Theme Park Annual Pass (“Disabled Pass”) the Disabled Passholder will be issued with a free carer Alton Towers Theme Park Annual Pass (“Carer Pass”).  The Carer Pass may only be used by a designated carer when accompanying a Disabled Passholder.  Misuse of the Carer Pass will result in both the Disabled Pass and the Carer Pass being revoked without compensation.
    4. Alton Towers Resort, in its absolute discretion, reserves the right to vary the opening and closing dates of the Attractions and to close, remove or cancel all or any part of the rides, events or facilities within the Attractions for any reason including, but not being limited to technical, health and safety and/or operational reasons or due to special events or private functions.  For the avoidance of doubt, the full value or any part of the value of the Annual Pass will not be refunded nor will any compensation be payable if any of Attractions are removed or closed during the year.
    5. Additional charges apply for entry into:
      1. any concerts taking place at the Attraction;
      2. any themed special events taking place at the Attraction;
      3. all Christmas event openings;
      4. secondary Attractions including, but not limited to, the Alton Towers Waterpark, Extraordinary Golf, Alton Towers Spa and Scarefest Mazes.
    1. The authorised holder of the Annual Pass must show the Annual Pass at the turnstile.
    2. All Annual Passes remain the property of Alton Towers Resort and can be withdrawn at any time.  Annual Passes are non-transferable and cannot be sold, loaned or given away to or used by a third party.  Access may be denied to the park in the event of fraud or misuse of the Annual Pass, and the Annual Pass can be withdrawn from any person whose conduct is deemed to be inappropriate in the absolute discretion of Alton Towers Resort.  Inappropriate conduct includes, but is not limited to, allowing or assisting a third party to attempt to gain unauthorised or improper access to any Attraction with an Annual Pass of which they are not the valid holder.  For the avoidance of doubt no refund will be given in such circumstances.
    3. Possession of the Annual Pass does not guarantee entry to the Attraction.  The management of the Attraction reserves the right to refuse admission for any reason as provided by each Attraction’s regulations including, but not being limited to, the Attraction reaching full capacity.
    4. Entry to Alton Towers Theme Park will not be permitted in the event a valid Annual Pass cannot be presented for any reason including, but not being limited to, the Annual Pass being lost, stolen or forgotten.  Failure to present a valid Annual Pass will result in a charge of the “on the day” admission rate, which will be non-refundable.  Re-entry on the same day requires a hand stamp.
    5. Annual Passes cannot be used in conjunction with any promotional offer, voucher or advance booking or with any other offer, discount or retail/restaurant incentive.
    6. Refunds are not available in any circumstances.  This does not affect your statutory rights as a consumer.
    7. Lost Annual Passes should be reported to Alton Towers Resort immediately.  Contact annual.pass@alton-towers.com.
    8. In the event of a lost Annual Pass, Alton Towers Resort will re-issue a replacement Annual Pass.  Up to three replacement Annual Passes can be issued during the Validity Period.  An administration fee of £10 will be charged for the re-issue of each lost Annual Pass.
    9. Once an Annual Pass reaches its expiry date you qualify for a reduced renewal rate provided that you renew your Annual Pass within 8 weeks or expiry and are able to present your expired card.
    10. Alton Towers Resort is entitled to use your details to contact you in relation to service information including, but not being limited to, information about changes to these Terms and Conditions of use, expiry and/or renewal reminders.  Alton Towers Resort will not use your details for marketing purposes unless you opted in to receive such information at the time of purchasing the Annual Pass.
    11. Alton Towers Resort is entitled, in its absolute discretion, to change the price payable for its Annual Pass at any time and for any reason, and may, from time to time, offer pricing or promotional offers at specific Attractions.
    12. Alton Towers Resort reserves the right to vary these Terms and Conditions by giving you no less than 30 days written notice of such variation.
    13. On the presentation of an Annual Pass, Annual Passholders may receive discounts and/or benefits from third parties.  Such third parties are subject to change.  Alton Towers Resort is entitled to remove and/or withdraw any or all third party discounts and/or benefits in its absolute discretion at any time and for any reason.
    14. Visitors under 12 years of age to Alton Towers Resort and Theme Park must be accompanied by an individual aged 18 years or over.
    15. Visitors under 4 years of age may enter Alton Towers Theme Park free of charge.
    16. Height, weight, size and age restrictions and medical warnings apply to certain rides and attractions. 

    Merlin Annual Pass

    For Merlin Annual Pass Terms and Conditions please visit www.merlinannualpass.co.uk

    Alton Towers Spa: Terms and Conditions

    Please be aware we do ask you to arrive for your treatment at least 10 minutes before your scheduled time. This time is for you to prepare yourself for your treatment. Swimwear is required if you are visiting our Aqua Relaxation Rooms. Towels, robes and slippers are provided. Prices are subject to change without notice.The Alton Towers Spa is open to over 16s only, with the exception of File and Polish and i.d bare Minerals make up lesson and application for over 13s only.

    Cancellation Policy - Guests will be asked to pay in full at the time of booking. 

    Payment will be taken if less than 24 hours is given for a cancellation or non arrival on the day. For treatments/Aqua Relaxation Room appointments, guests are kindly asked to five 24 hours notice or the full value of the treatment/Aqua Relaxation Room session will be charged.

    Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter any part of the facilities, subject to availability.

    † Calls to 0871 numbers cost 10p per minute on the BT network. Calls from other carriers and mobile may vary.

    Fastrack

    Fastrack tickets have limited availability. These tickets are non transferable and must be used on day of purchase. Fastrack tickets do not give choice of seating and may still incur a wait time. Please check at the entrance to the attractions for the restrictions, which apply in all cases. Fastrack tickets can only be used once on each attraction listed on the ticket, with the exception of Scream Plus and Platinum, which are unlimited. The unlimited Fastrack tickets require guests to leave the ride and re-join the Fastrack queue. Prices subject to change. 

    2 for 1 entry to the Alton Towers Theme Park - Terms and Conditions

    1.Voucher entitles the holder to one FREE ENTRY per voucher and per full paying adult. If the holder of this voucher buys a fully priced adult ticket to the Alton Towers Theme Park, then s/he may take with him/her one other person who will enter the Theme Park on the same day free of charge.

    2. Adult is 12 & over at the Alton Towers Resort. Child free entry is under 4 years at the Alton Towers Resort.

    3. Voucher is valid until 07.11.14 at the Alton Towers Resort. Dates subject to change–check opening dates & times before your visit at altontowers.com.

    4. Voucher can only be used as stipulated and it cannot be exchanged for cash or used in any other way. Sale of the voucher for profit is prohibited. Photocopies will not be accepted. Admission prices are subject to change. Voucher cannot be used in conjunction with any other offer or concession, reward/loyalty program, pre-purchased tickets, 2 day pass, Annual Pass, on-line tickets, rail inclusive offers, secondary ticketed events or for group/advance bookings.

    5. Voucher is not valid at Alton Towers Hotels, Waterpark, Spa or Golf, and does not include early ride time.

    6. Voucher must be presented upon entrance and surrendered to the ticket booth operator. Not for resale.

    7. Only one voucher can be used per person and per transaction.

    8. The Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including over capacity.

    9. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.

    10. Visitors under 12 years must be accompanied by a person 18 years of age or over at the Alton Towers Resort.   

        

     Kids go free to the Alton Towers Theme Park - Terms and Conditions

    1.Voucher entitles the holder to one FREE CHILD ENTRY (aged 4-11) per voucher and per full paying adult. If the holder of this voucher buys a fully priced adult ticket to the Alton Towers Theme Park, then s/he may take with him/her one child (aged 4-11) who will enter the Theme Park on the same day free of charge.

    2. Adult is 12 & over at the Alton Towers Resort. Child free entry is under 4 years at the Alton Towers Resort.

    3. Voucher is valid from 15-23.02.14 at the Alton Towers Resort. Dates subject to change–check opening dates & times before your visit at altontowers.com.

    4. Voucher can only be used as stipulated and it cannot be exchanged for cash or used in any other way. Sale of the voucher for profit is prohibited. Photocopies will not be accepted. Admission prices are subject to change. Voucher cannot be used in conjunction with any other offer or concession, reward/loyalty program, pre-purchased tickets, 2 day pass, Annual Pass, on-line tickets, rail inclusive offers, secondary ticketed events or for group/advance bookings.

    5. Voucher is not valid at Alton Towers Hotels, Waterpark, Spa or Golf, and does not include early ride time.

    6. Voucher must be presented upon entrance and surrendered to the ticket booth operator. Not for resale.

    7. Only one voucher can be used per person and per transaction.

    8. The Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including over capacity.

    9. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.

    10. Visitors under 12 years must be accompanied by a person 18 years of age or over at the Alton Towers Resort.   

    Kelloggs Grown-ups Go Free Terms and Conditions

    1.Voucher entitles the holder to one FREE ENTRY per voucher and per full paying child (aged 4-11). If the holder of this voucher buys a fully priced child ticket to the Alton Towers Theme Park, then s/he may take with him/her one other person who will enter the Theme Park on the same day free of charge. 

    2. Adult is 12 & over at the Alton Towers Resort. Child free entry is under 4 years at the Alton Towers Resort.

    3. Voucher is valid until 30th June 2015 at the Alton Towers Resort excluding theme park closed dates (11 November 2013 – 14 February 2014 and 24 February 2014 - 21 March 2014). Dates subject to change–check opening dates & times before your visit at altontowers.com.

    4. Voucher can only be used as stipulated and it cannot be exchanged for cash or used in any other way. Sale of the voucher for profit is prohibited. Photocopies will not be accepted. Admission prices are subject to change. Voucher cannot be used in conjunction with any other offer or concession, reward/loyalty program, pre-purchased tickets, 2 day pass, Annual Pass, on-line tickets, rail inclusive offers, on events or concerts or for group/advance bookings. 

    5. Voucher is not valid at Alton Towers Hotels, Waterpark, Spa or Golf, and does not include early ride time. 

    6. Voucher must be presented upon entrance and surrendered to the ticket booth operator. Not for resale. 

    7. Only one voucher can be used per person and per transaction. 

    8. The Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including over capacity. 

    9. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions. 

    10. Visitors under 12 years must be accompanied by a person 18 years of age or over at the Alton Towers Resort.    

    Kellogg's - Tweet When U Eat - Online Terms and Conditions  

       1.  A ‘Late Entry Draw’ for all late entries will take place on 02.06.14 for all tweets received to #Kravethesmiler between 09.09.13 and 01.06.14. There will be an additional 250 ‘Fastrack’ prizes to be won. These tickets will be valid until 31.08.14.     

       

    PROMOTER:Registered UK office: Kellogg Marketing and Sales Company (UK) Limited, Talbot Road, Manchester, M16 0PU (company registration number 3237431). Registered RoI office: Kellogg Company of Ireland Limited, Suite 3, One Earlsfort Centre, Lower Hatch Street, Dublin 2 (company registration number 49450). PLEASE DO NOT SEND ENTRIES TO THESE ADDRESSES.  

    Resort All Day Dining Terms and Conditions

    •  The customer must show the wristband and dining card must be presented when ordering
    • Strictly one main meal, one side order and one drink per transaction, per wristband. Please ask a member of staff if you are unsure what is included in this offer    
    • All day dining is valid at all restaurants featured, excluding Ben & Jerry’s, Eastern Express and The Emperor’s Grill    
    • Food and drinks must only be consumed by the dining card / wristband holder; sharing or misuse is prohibited and may result in confiscation and withdrawal of the service without compensation    
    • When on the Theme Park, the last transaction must be carried out before the advertised ride close time. If you are unsure of the ride close time, please check with a member of staff    
    • If the dining card and/or wristband are lost, it will not be replaced    
    • No return within 30 minutes to the same outlet    
    • Canned / bottled drinks (except bottled water), alcoholic drinks and Innocent products are not included    
    • All Carts / Mobile Selling Units, vending machines, shops and retail kiosks are excluded from this offer    
    • All day dining is valid on the Theme Park only    
    • The children’s package must be off the children’s menu, where applicable    
    • The children’s package is for 0-11 years    
    • The service can only be used when the participating restaurants / outlets are open    
    • The service is strictly non-refundable    
    • Alton Towers Resort will not accept liability if you feel you have not made satisfactory use of the Dining Card offer. No refunds or compensation will be available.
    •     
      CBeebies Land Facebook Competition Terms and Conditions:
       

    1. The prize draw is operated by Alton Towers Resort Operations Limited , part of Merlin Attractions Operations Limited.

    2. By entering this prize draw, you agree to be bound by these Terms and Conditions.  
    3. Please note this prize draw is only open to UK residents.  Any UK residents under 18 should ask their parent or guardian to enter the prize draw on their behalf.   
    4. This prize draw is not open to employees of Merlin Entertainments or any person directly or indirectly involved in the organisation or running of this promotion and their direct family members.  
    5. No purchase is necessary to enter this prize draw.  
    6. The prize draw consists of five prizes – five family tickets to Alton Towers Resort
    7. Travel and accommodation are not included
    8. The promotion starts on the 08/05/2014, and entries must be received before 4pm on 12/05/2014.
    9. To enter the prize draw, entrants must i) ‘like’ the post announcing this prize draw on the CBeebies Land Facebook page, and ii) leave a comment on the post announcing this prize draw on the CBeebies Land Facebook Page.
    10. All entries should be of a suitable and appropriate manner.  Any offensive or defamatory comments will be disqualified.
    11. Only one entry will be accepted per person.  Multiple entries will be disqualified.
    12. Alton Towers Resort cannot be responsible for late or corrupted entries.  
    13. The winning entries will be chosen at random after the Prize Draw Period from all eligible entries submitted during the Prize Draw Period.  
    14. The winners will be notified from 13th May 2014. 
    15. Alton Towers Resort reserves the right to change all or part of the prize to that of equal or greater value.  
    16. The prize may not be resold, transferred or used for commercial gain.  There is no cash alternative to the prize. 17. Entrants agree that Alton Towers Resort decisions in relation to this prize draw shall be final in every situation, including any not mentioned above.  
    18. Winners consent that Alton Towers Resort may, if requested, disclose their name and county to any prize draw entrant.  Winners details will be available after 13th May 2014 on the Facebook page.  
    19. Alton Towers Resort reserves the right to cancel or change the prize draw, or amend these Terms and Conditions at any stage in its absolute discretion.  
    20. In providing this prize draw, Alton Towers Resort shall not be responsible for any event that is beyond its reasonable control.  
    21. This prize draw is governed exclusively by the laws and courts of England
     

     Alton Towers Enchanted Village Competition Terms and Conditions

     

    1. The prize draw is operated by Alton Towers Resort Operations Limited, part of Merlin Attractions Operations Limited.

    2. By entering this prize draw, you agree to be bound by these Terms and Conditions. 

    3. Please note this prize draw is only open to UK residents.  Any UK residents under 18 should ask their parent or guardian to enter the prize draw on their behalf.  

    4. This prize draw is not open to employees of Merlin Entertainments or any person directly or indirectly involved in the organisation or running of this promotion and their direct family members. 

    5. No purchase is necessary to enter this prize draw. 

    6. The prize draw consists of a one night stay in one of our Enchanted Lodges.

    7. Travel is not included

    8. The promotion starts on the 18/08/2014, and ends on the 09/11/2014.

    9. To enter the prize draw, entrants must text ‘VILLAGE’ plus their email address though to 60006.

    11. Only one entry will be accepted per person.  Multiple entries will be disqualified.

    12. Alton Towers Resort cannot be responsible for late or corrupted entries. 

    13. The winning entries will be chosen at random after the Prize Draw Period from all eligible entries submitted during the Prize Draw Period. 

    14. The winner will be notified at the end of the 2014 season.

    15. Alton Towers Resort reserves the right to change all or part of the prize to that of equal or greater value. 

    16. The prize may not be resold, transferred or used for commercial gain.  There is no cash alternative to the prize. 

    17. Entrants agree that Alton Towers Resort decisions in relation to this prize draw shall be final in every situation, including any not mentioned above. 

    18. Winners consent that Alton Towers Resort may, if requested, disclose their name and county to any prize draw entrant. 

    19. Alton Towers Resort reserves the right to cancel or change the prize draw, or amend these Terms and Conditions at any stage in its absolute discretion.  

     

    Alton Towers Annual Pass Competition Terms and Conditions
     
    1. The prize draw is operated by Alton Towers Resort Operations Limited , part of Merlin Attractions Operations Limited.
    2. By entering this prize draw, you agree to be bound by these Terms and Conditions.  
    3. Please note this prize draw is only open to UK residents.  Any UK residents under 18 should ask their parent or guardian to enter the prize draw on their behalf.   
    4. This prize draw is not open to employees of Merlin Entertainments or any person directly or indirectly involved in the organisation or running of this promotion and their direct family members.  
    5. No purchase is necessary to enter this prize draw.  
    6. The prize draw consists of one Alton Towers Annual Pass per week.
    7. Travel and accommodation are not included
    8. The promotion starts on the 21/06/2014, and ends on the 27/07/2014.
    9. To enter the prize draw, entrants must subscribe to the newsletter
    11. Only one entry will be accepted per person.  Multiple entries will be disqualified.
    12. Alton Towers Resort cannot be responsible for late or corrupted entries.  
    13. The winning entries will be chosen at random after the Prize Draw Period from all eligible entries submitted during the Prize Draw Period.  
    14. The winners will be notified on a weekly basis. 
    15. Alton Towers Resort reserves the right to change all or part of the prize to that of equal or greater value.  
    16. The prize may not be resold, transferred or used for commercial gain.  There is no cash alternative to the prize.  17. Entrants agree that Alton Towers Resort decisions in relation to this prize draw shall be final in every situation, including any not mentioned above.  
    18. Winners consent that Alton Towers Resort may, if requested, disclose their name and county to any prize draw entrant.  Winners’ details will be available after 13th May 2014 on the Facebook page.  
    19. Alton Towers Resort reserves the right to cancel or change the prize draw, or amend these Terms and Conditions at any stage in its absolute discretion.  
     
     

    CBeebies Land Little Explorers Lunch Box Design Challenge Terms and Conditions

    1. The competition is operated by Alton Towers Resort Operations Limited , part of Merlin Attractions Operations Limited.
    2. By entering the competition, you agree to be bound by these Terms and Conditions.
    3. Please note this competition is only open to UK residents. Any UK residents under 18 should ask their parent or guardian to enter the prize draw on their behalf.
    4. This competition is not open to employees of Merlin Entertainments or any person directly or indirectly involved in the organisation or running of this promotion and their direct family members.
    5. No purchase is necessary to enter this competition 6. The competition consists of seven prizes - seven family tickets to Alton Towers Theme Park. A family ticket is four tickets of which at least one must be an adult.
    7. Travel and accommodation are not included
    8. The competition starts on the 16/04/2014, and entries must be received before 22/04/2014.
    9. To enter the compeition, entrants must i) share a photo of their childs artwork on CBeebies Land Facebook Wall. Ii) Like CBeebies Land on Facebook.
    10. All entries should be of a suitable and appropriate manner. Any offensive or defamatory comments will be disqualified.
    11. Only one entry will be accepted per person. Multiple entries will be disqualified.
    12. Alton Towers Resort cannot be responsible for late or corrupted entries.
    13. The winning entries will be chosen by Alton Towers Resort Operations Limited. By sharing a picture on the CBeebies Land Facebook wall you give full consent to Alton Towers Resort to use that image within the attraction.
    14. The winners will be notified from 23rd April 2014. If Alton Towers Resort is unable to contact any winner within one week of the end of the Prize Draw Period, Alton Towers Resort will offer the prize to the next best entry or may use the artwork.
    15. Alton Towers Resort reserves the right to change all or part of the prize to that of equal or greater value.
    16. The prize may not be resold, transferred or used for commercial gain. There is no cash alternative to the prize.
    17. Entrants agree that Alton Towers Resort decisions in relation to competition shall be final in every situation, including any not mentioned above.
    18. Winners consent that Alton Towers Resort may, if requested, disclose their name and county to any prize draw entrant. Winners details will be available after 23rd April 2014 by sending a stamped addressed envelope to: CBeebies Land Facebook Competition, Alton Towers Resort, Alton, Staffordshire, ST104DB.
    19. Alton Towers Resort reserves the right to cancel or change the competition, or amend these Terms and Conditions at any stage in its absolute discretion.
    20. In providing this competition, Alton Towers Resort shall not be responsible for any event that is beyond its reasonable control.
    21. This competition is governed exclusively by the laws and courts of England.

     

    Windows Ice Cream Machine Surface give away Competition Terms and Conditions:

     

    1. The competition is operated by Alton Towers Resort Operations Limited , part of Merlin Attractions Operations Limited.

    2. By entering this competition, you agree to be bound by these Terms and Conditions.  

    3. Please note this competition is only open to UK residents.  Any UK residents under 18 should ask their parent or guardian to enter the prize draw on their behalf.   

    4. This competition  is not open to employees of Merlin Entertainments or any person directly or indirectly involved in the organisation or running of this promotion and their direct family members.  

    5. No purchase is necessary to enter.  

    6. The prize consists of : One Surface 2 32GB tablet with a cyan type cover 2

    8. The competition starts on the 27/06/2014, and entries must be received before 4pm on 30/06/2014.

    9. To enter the prize draw, entrants must invent a new ice cream flavour and post their idea on the Alton Towers Facebook page.

    10. All entries should be of a suitable and appropriate manner.  Any offensive or defamatory comments will be disqualified.

    11. Only one entry will be accepted per person.  Multiple entries will be disqualified.

    12. Alton Towers Resort cannot be responsible for late or corrupted entries.  

    14. The winners will be notified from 30th June 2014. 

    15. Alton Towers Resort reserves the right to change all or part of the prize to that of equal or greater value.  

    16. The prize may not be resold, transferred or used for commercial gain.  There is no cash alternative to the prize. 

    17. Entrants agree that Alton Towers Resort decisions in relation to this prize draw shall be final in every situation, including any not mentioned above.  

    18. Winners consent that Alton Towers Resort may, disclose their name and county to any prize draw entrant.  Winners details will be available after 30th June 2014 on the Facebook page.  

    19. Alton Towers Resort reserves the right to cancel or change the competition, or amend these Terms and Conditions at any stage in its absolute discretion.  

    20. In providing this competition  Alton Towers Resort shall not be responsible for any event that is beyond its reasonable control.  

    21. This competition is governed exclusively by the laws and courts of England 

    UK Claims Notifications Enquiries

    The following information is provided to assist in the identification of our UK Employer Liability Insurers and Global Public Liability Insurers. 

    Employer's Liability

    Ace European Group Ltd
    200 Broomielaw
    Glasgow
    G1 4RU

    Policy Number UKCANC33447

    Public Liability

    Ace European Group Ltd
    200 Broomielaw
    Glasgow
    G1 4RU

    Policy Number UKCANC33447

    PROCTER & GAMBLE ON-PACK OFFER

     

    HALF PRICE ADULT ENTRY TO ALTON TOWERS THEME PARK WITH SELECTED PROCTER & GAMBLE PRODUCTS

    • Buy selected packs of Ariel, Bold, Daz, Fairy Non-Bio, Fairy Fabric Softener, Lenor or Pampers to get ONE  or TWO HALF PRICE ADULT ENTRIES to Alton Towers Theme Park depending on the pack bought (Saving of £24.60 on full value ticket of £49.20 per half price ticket entry).
    • Valid for consumers from all countries, including residents of UK and Ireland.
    • Voucher valid until 01/06/15.
    • Cannot use more than one voucher per person per entry.
    • Excludes secondary ticket events.
    • Children under 4 years old go free.

    PROMOTER: Procter & Gamble UK, Weybridge, Surrey, KT13 0XP


    How to redeem the Half Price Voucher offer:

    Using On-Pack voucher:

    • Bring the voucher you will find on the selected packs or the empty pack with voucher intact to Alton Towers Theme Park for ONE HALF PRICE ADULT ENTRY. Voucher valid until 01/06/15.
    • Please remember Liquitabs and Gels should be safely stored so please wait until pack is empty.

    Mail-in to receive voucher:

    • If you have bought a pack of Ariel Gel, Bold Gel, Fairy Non-Bio Gel, Bold Liquitabs, Fairy Non-Bio Liquitabs or Daz Liquitabs, you can choose to send your voucher till receipt to receive ONE or TWO Half Price vouchers depending on the pack bought.
    • Applications should include name, address and original till receipt showing purchase of a pack of Ariel Gel, Bold Gel, Fairy Non-Bio Gel, Bold Liquitabs, Fairy Non-Bio Liquitabs or Daz Liquitabs, and arrive at the offer address (below) before the closing date of 01:05:2015.
    • Please allow 28 days for receipt of voucher from application being received. This does not affect your statutory rights.
    • The Promoter will not be liable for applications not received, incomplete, delayed or damaged. Proof of posting is not proof of delivery.
    • If you live in the UK, please send your till receipt, name, and address to the following address: P&G Alton Towers Half Price Entry, Dept PF415, FREEPOST ANG8107, Diss, Norfolk, IP98 3SP.
    • If you live in the Republic of Ireland, please send your till receipt, name, and address to the following address: P&G Alton Towers Half Price Entry, Dept PF415, PO BOX 1760, FREEPOST, Tallaght, Dublin 24.
    • Mail in offer only valid to residents of the UK and Ireland.
    • Your personal details will only be used for the purposes of administering this promotion and for no other purposes. For more information on our privacy policy, please visit: http://www.pg.com/privacy/english/privacy_notice.shtml

    Full Terms and Conditions

    1. Voucher entitles the holder to one or two adult half price entry to the Alton Towers Theme Park depending on the pack purchased.
    2. Adult is 12 & over at the Alton Towers Resort. Child free entry is under 4 years at the Alton Towers Resort.
    3. Voucher is valid until 01.06.15 at the Alton Towers Resort excluding Theme Park closed dates (10.11.14-13.02.15 and 23.02.15-20.03.15). Dates subject to change–check opening dates & times before your visit at altontowers.com
    4. Voucher can only be used as stipulated and it cannot be exchanged for cash or used in any other way. Sale of the voucher for profit is prohibited. Photocopies will not be accepted. Admission prices are subject to change. Voucher cannot be used in conjunction with any other offer or concession, reward/loyalty program, pre-purchased tickets, 2 day pass, Annual Pass, on-line tickets, rail inclusive offers, on secondary ticketed events or for group/advance bookings.
    5. Voucher is not valid at Alton Towers Hotels, Waterpark, Spa or Golf, and does not include early ride time.
    6. Voucher must be presented upon entrance and surrendered to the ticket booth operator. Not for resale.
    7. Only one voucher can be used per person and per transaction.
    8. The Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including over capacity.
    9. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
    10. Visitors under 12 years must be accompanied by a person 18 years of age or over at the Alton Towers Resort.

    PROCTER & GAMBLE TESCO OFFER:

    Tesco exclusive until 15th April 2014 - x2 half price entries for adults or children to Alton Towers Theme Park with selected Procter & Gamble products

    • To get 2x half price adults or children entries to Alton Towers Theme Park, including New CBeebies Land:
      1. Buy any products from the following brands before 15th April: Pampers, Ariel, Bold, Daz, Fairy Non-Bio, Lenor, Flash, Viakal, Fairy, Ambi Pur, Febreze and Iams
      2. Receive a coupon at the checkout for each transaction of one or more participating products which entitles you to 2 x half price entries for adults or children to Alton Towers Theme Park
      3. Take the coupon with you to Alton Towers Theme Park to redeem
    • Coupon valid until 01/06/15
    • Cannot use more than one coupon per person per entry
    • Excludes secondary ticket events.
    • Valid for consumers from all countries, including residents of UK and Ireland.
    • Children under 4 years old go free.

    Full terms and conditions

    1. Coupon/till receipt entitles the holder to a maximum of two adult or two child half price entries to the Alton Towers Theme Park.
    2. Adult is 12 & over at the Alton Towers Resort. Child free entry is under 4 years at the Alton Towers Resort.
    3. Coupon is valid until 01.06.15 at the Alton Towers Resort excluding Theme Park closed dates (10.11.14-13.02.15 and 23.02.15-20.03.15). Dates subject to change–check opening dates & times before your visit at altontowers.com.
    4. Coupon can only be used as stipulated and it cannot be exchanged for cash or used in any other way. Sale of the voucher for profit is prohibited. Photocopies will not be accepted. Admission prices are subject to change. Coupon cannot be used in conjunction with any other offer or concession, reward/loyalty program, pre-purchased tickets, 2 day pass, Annual Pass, on-line tickets, rail inclusive offers, on secondary ticketed events or for group/advance bookings.
    5. Coupon is not valid at Alton Towers Hotels, Waterpark, Spa or Golf, and does not include early ride time.
    6. Coupon must be presented upon entrance and surrendered to the ticket booth operator. Not for resale.
    7. Only one coupon can be used per person and per transaction.
    8. The Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including over capacity.
    9. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
    10. Visitors under 12 years must be accompanied by a person 18 years of age or over at the Alton Towers Resort.
     

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