Accessibility
- Accessible changing places
- Ride Access Pass to assist with queuing
Important Information
From November 28th 2025 Alton Towers Resort will be using the Merlin Ride Access Pass app allowing guests to pre-book and manage their RAP reservation throughout every visit. The RAP App provides users with a digital virtual queueing system that will be operated at the Alton Towers Resort specifically for Ride Access Pass only. You will need to download the app prior to your visit to pre-book and use on the day.
Before you visit
Learn about the different ticket options we offer and what you need to know before you go
Theme Park
Explore how to get around the Theme Park & learn about the Ride Access Pass
Accommodation & Activities
Find out more information about our hotels and resort activities, including the Waterpark
Frequently Asked Questions
Got a question? Visit our help centre to read our frequently asked questions
BALPPA Statement on public safety for disabled people
Members of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides/attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides/attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.
To find out more about Merlin Accessibility, click here
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At Alton Towers Resort, we care deeply about creating magical and inclusive experiences for everyone, which is why we have partnered with AccessAble to create our new online Accessibility Guide.
To ensure our guests get the most out of their escape to the Resort, the Accessibility Guide is packed with useful information and handy hints to enable you to plan your visit.
Click the link below to view detailed accessibility information to Alton Towers Resort (opens in a new window).
Read more