For Frequently Asked Questions about the Merlin Annual Pass visit the Annual Pass web site - click here
Please note, you cannot renew your Alton Towers Theme Park or Waterpark Annual Pass online, this must be done in person at the attraction. Buying a pass online will produce a reference number which should be brought to the attraction to exchange for an Annual Pass. Passes can only be fulfilled when the theme park is open (February1 3th-21st and then from March 20th 2010).
If you have any other query about either the Merlin Annual Pass or Alton Towers Resort Annual Pass, please contact annual.pass@alton-towers.com. We will aim to respond to your queries within 5 working days.
Merlin Annual Pass restrictions: entry is subject to attraction operating calendars and the following exclusions: No entry during the month of August at London Eye, Madame Tussauds London, London Dungeon and SEA LIFE London Aquarium. No entry during Fright Nights at THORPE PARK (£5 entry fee applies). No entry on 14th February at the London Eye. No entry on 31st October at the London Eye and The London Dungeon. No entry to the Alton Towers Waterpark.
Terms and Conditions- please note the Annual Pass Terms and Conditions which can be found here