Security & Medical Roles
About the roles
In these roles you'll ensure the health, safety and welfare of all guests visiting and working at Alton Towers Resort.
Security Officer
You'll need to be enthusiastic, outgoing, approachable, and confident.
- A positive, can do attitude towards all areas of the business
- SIA qualified (minimum Door Supervisor)
- Over 18 years of age and have a full, clean driving licence
- A clear criminal record
- Comfortable working at heights
- A friendly disposition and strong communication skills
- A skill for absorbing information quickly and relaying it accurately
First Responder
Our Community First Responders are based in our on-site medical centre but could be all over the Resort or even in the local area. You'll be using your First Responder or Technician qualification to treat guests and employees, attend to park and hotel medical incidents as well as responding to offsite calls. You will also be required to cover our special events, and conduct drug and alcohol tests. In all aspects of this role, you will work closely with the Security and Medical teams. This is a position that requires working days; however, you may be asked to work nights on some occasions.
Our ideal candidate should be either a WMAS registered Community First Responder or qualified to a minimum of FREC 3 or be willing to gain the WMAS First Responder qualification within 12 Months of being successful for the role.
Control Ops Assistant
In this role you will receive a diverse range of enquiries, covering the operations of the whole resort. The team is the central hub of communications and is key to the day to day running of the park, they deal with a range of issues from reuniting lost children with their parents, communicating general information to our guests and supporting the incident management team.
The Perks of the job
Number one- we’re a fun, friendly and unique environment in which you are guaranteed to meet like minded people and have fun! Benefits include:
- 28 days holiday
- Fortnightly pay
- Fantastic progression and development opportunities
- Flexible working hours
- Discretionary company bonus
- Merlin Magic Pass which gives you, your friends and family free admission to all our attractions worldwide- Worth over £1000!
- Access to exclusive employee events and monthly incentives
- 25% discount in our retail shops and restaurants
- 40% discount on LEGO
- Life Assurance
- Pension
- Accessible employee transport links
Why Alton Towers Resort?
Alton Towers Resort has been a world-renowned haven of fun and adventure for almost 200 years! Set in over 500 acres of beautiful Staffordshire countryside, the Alton Towers Resort offers 5 fantastically themed Hotels / accommodation, plus over 40 world class rides & attractions.
We pride ourselves on delivering massive giggles, mega thrills and major glee to all of our guests, and aspire to deliver the same to our employees. We treat everyone as unique individuals and understand that everyone has their own talent and skills to being to the Resort to deliver Fantastical Escapism to our guests.
If you want to join a team where Banishing the Ordinary is part of everyday life; where you can make new friends, meet new people, and where no one day is ever the same as the next, then Apply Today!
Following your application, a member of our team will be in touch via email to arrange an interview here at our Alton Towers Resort- you could be delivering magical experiences in less than 7 days’ time!
Got a question? Please contact us at Recruitment@Alton-Towers.com
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Recruitment@Alton-Towers.com and one of the team will get back to you as soon as possible.