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Product Recall

Wicker Man Moulded Ram Mug 

Batch Number: 71670584

Sold in Alton Towers between June and October 2019

Merlin Entertainments is actioning a recall on this product due to the label wrongly advising that the mug is suitable for hot drinks.

There is a potential for scalding due to the stainless steel inner becoming loose during use.

This is product is a decorative item and is not suitable for hot drinks.

Customers who have purchased this product, or have received it as a gift, are asked to stop using this product for hot drinks and return it immediately to the below address for a full refund.

The safety of our customers is our top priority and we are very sorry for any inconvenience caused.

Returns Instructions

Address:  Retail Department, Alton Towers Resort, Alton, Staffordshire, ST10 4DB.





Download Returns Label

Have a short break booked before 25th April? We can move your stay date with no extra cost!

Further to recent updates from the Government on the response to the Covid-19 coronavirus outbreak, we have taken the very difficult decision to close Alton Towers Resort as a precautionary measure.

For guests with short breaks arriving up to and including 25th April 2020, we have relaxed our usual terms and conditions so you can now reschedule your break to another date in the 2020 season with no additional cost*

Please visit the Manage My Booking site and complete the booking amendment form, including your booking reference and the preferred date you would like to rearrange your booking to. Our team will get back to you as soon as possible.

We look forward to welcoming you to Alton Towers Resort soon. Thank you for your patience.

*Subject to availability, please provide 3 alternative dates in order of preference, dates allocated on a first come first served basis. Please note – if you have booked a partner Hotel (a Hotel off site), most will honour the price you booked at, however there are a small number which cannot, we will let you know based on the dates you choose.