We're here to help!
If you have questions about your upcoming visit, there are many ways we can help.
We know that you may have some questions before or after visiting us so we’ve developed our Help Centre. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions
Drop us a Line
If you would like to send us an email or ask a question you can contact our Guest experience team.
If you have a query surrounding your short break to the Alton Towers Resort, please get in contact with our dedicated Alton Towers Holidays team.
Feedback on a visit
If you would like to feedback on a visit or any part of your experience with Alton Towers Resort, please complete our Guest Feedback Form. Typically, we personally respond to emails within 7 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts
If you need to reach out to us by phone, you can call us on 01538 704096 (Calls are charged at localrate) Our lines are open Monday - Friday 9am to 5pm (weekends 9am to 3pm). Please note we cannot sell tickets on this number or handle hotel/short break queries.