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Contact Us

Contact our Customer Services team with any enquiries, before, during or after your visit.

We're here to help!

If you have questions about your upcoming visit, there are many ways we can help.

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Help Centre

We know that you may have some questions before or after visiting us so we’ve developed our Help Centre. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions

Visit the Help Centre

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Drop us a Line

If you would like to send us an email or ask a question you can contact our Guest experience team.

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Short Breaks

If you have a query surrounding your short break to the Alton Towers Resort, please get in contact with our dedicated Alton Towers Holidays team.

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Feedback on a visit

If you would like to feedback on a visit or any part of your experience with Alton Towers Resort, please complete our Guest Feedback Form. Typically, we personally respond to emails within 7 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts

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Telephone

If you need to reach out to us by phone, you can call us on 01538 704096 (Calls are charged at localrate) Our lines are open Monday - Friday 9am to 5pm (weekends 9am to 3pm). Please note we cannot sell tickets on this number or handle hotel/short break queries.

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Have a short break booked before 25th April? We can move your stay date with no extra cost!

Further to recent updates from the Government on the response to the Covid-19 coronavirus outbreak, we have taken the very difficult decision to close Alton Towers Resort as a precautionary measure.

For guests with short breaks arriving up to and including 25th April 2020, we have relaxed our usual terms and conditions so you can now reschedule your break to another date in the 2020 season with no additional cost*

Please visit the Manage My Booking site and complete the booking amendment form, including your booking reference and the preferred date you would like to rearrange your booking to. Our team will get back to you as soon as possible.

We look forward to welcoming you to Alton Towers Resort soon. Thank you for your patience.

*Subject to availability, please provide 3 alternative dates in order of preference, dates allocated on a first come first served basis. Please note – if you have booked a partner Hotel (a Hotel off site), most will honour the price you booked at, however there are a small number which cannot, we will let you know based on the dates you choose.