We're here to help!
If you have questions about your upcoming visit, there are many ways we can help.
You can live chat with us generally between 9am-4pm Monday to Sunday
We know that you may have some questions before or after visiting us so we’ve developed our Help Centre. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions
Message us on the official Alton Towers Resort Facebook
Message us on the official Alton Towers Resort Twitter
If you have a query surrounding your short break to the Alton Towers Resort, please get in contact with our dedicated Alton Towers Holidays team.
Feedback on a visit
If you would like to feedback on a visit or any part of your experience with Alton Towers Resort, please complete our Guest Feedback Form. Typically, we personally respond to emails within 7 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts
Drop us a Line
If you would like to send us an email or ask a question you can contact our Guest experience team.
Claims Notification Enquiries
The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447.
Claims are administered by Sedgwick and should be submitted via the claims portal. The portal ID is D00029.
If you do not have access to the claims portal, claims should be submitted to Merlin@uk.sedgwick.com