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Contact Us

Contact our Customer Services team with any enquiries, before, during or after your visit.

We're here to help!

If you have questions about your upcoming visit, there are many ways we can help.

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Help Centre

We know that you may have some questions before or after visiting us so we’ve developed our Help Centre. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions

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Drop us a Line

If you would like to send us an email or ask a question you can contact our Guest experience team.

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Short Breaks

If you have a query surrounding your short break to the Alton Towers Resort, please get in contact with our dedicated Alton Towers Holidays team.

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Feedback on a visit

If you would like to feedback on a visit or any part of your experience with Alton Towers Resort, please complete our Guest Feedback Form. Typically, we personally respond to emails within 7 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts

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Telephone

If you need to reach out to us by phone, you can call us on 01538 704096 (Calls are charged at localrate) Our lines are open Monday - Friday 9am to 5pm (weekends 9am to 3pm). Please note we cannot sell tickets on this number or handle hotel/short break queries.

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Latest information regarding Coronavirus

Further to recent updates from the Government on the response to the Coronavirus (COVID-19) outbreak, we have taken the very difficult decision to close Alton Towers Resort until further notice.

Have a short break booked when the Resort is closed?
Following the latest Government guidelines (issued on 10th May), and given the continued uncertainty about when we will be able to reopen, we are now asking guests with short breaks booked between 1st June up to and including 3rd July to move your booking free of charge. Please see the FAQs below for information about how to do this. Our teams will be moving bookings in date order, so please bear with us. We will get back to you as fast as we can, but we must prioritise guests whose reservations are imminent.

Have a Park ticket pre-booked when the Resort is closed?
Guests with pre-booked theme park tickets for dates when the Alton Towers Theme Park is closed will be able to use their tickets on any other day during the 2020 theme park season (excluding Fireworks events on 6th, 7th and 8th November). Further information for guests with pre-booked and promotional tickets will be published on our website prior to opening.

In our 40th Birthday season, we are determined to be here for you and your families, offering awesome thrills and fantastic memories, as we have done for decades and will continue to do for many more.
We’ll be sharing our full plans soon.
In the meantime, please keep smiling, clapping and supporting each other.

See you soon! #AltonTowersTogether

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