Plan Your Visit

Disabled Access

The Alton Towers Resort strives to make sure that the Theme Park, Hotels, Waterpark and other extraordinary attractions are easily accessible to all our guests.

The downloadable leaflet below has been created in order to help guests with additional needs have a fabulous and unforgettable experience at the resort!

BALPPA Statement on public safety for disabled people:

Members of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides/attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides/attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.

Ride Access Guide
Changingplaces

All New Changing Places

Alton Towers Resort has teamed up with an external accessibility expert who has provided the Resort Excellence team with incredibly useful recommendations to help make our Resort even more inclusive for guests.

Ride Access System

Alton Towers Resort offers a Ride Access system, however to ensure the system remains beneficial for those who rely on it, our Guest Services team must see certain documentation before they are able to arrange it. By completing this form we hope to save you time on the day.

We will accept the following documentation as proof of eligibility:

  1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 24 months) showing that you receive the higher rate mobility component.
  2. Personal Independence Payment letter (dated within the last 24 months) showing that you receive enhanced mobility component.
  3. A current and valid Blue Badge.
  4. A current and valid Access Card.

If you believe you are unable to stand in a queue line for any other reason, we are happy to arrange a Ride Access Pass upon presentation of a letter from your GP or Consultant on header paper (dated within the last 24 months) which clearly states that you are unable to queue and why (we do not need a letter of diagnosis).This, or any of the documentation above, must be presented alongside valid photographic ID for the named recipient.

 

 

Application Form

For the purposes of this registration, examples of ‘Cognitive Conditions’ include autism, ADHD, anxiety etc.

Attach Documentation

We will accept the following documentation as proof of eligibility:

1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 2 years*) showing that you receive the higher rate mobility component.

2. Personal Independence Payment letter (dated within the last 2 years*) showing that you receive enhanced mobility component.

3. A current and valid Blue Badge.

4. A current and valid Access Card

If you believe you are unable to stand in a queue line for any other reason, we are happy to arrange a Ride Access Pass upon presentation of a letter from your GP or Consultant on header paper (dated within the last 2 years*) which clearly states that you are unable to queue and why (we do not need a letter of diagnosis).

This, or any of the documentation above, must be presented alongside valid photographic ID for the named recipient.

*The documentation must very clearly be dated within 2 years to be accepted.

Please note: If the Ride Pass application is for a child that does not have photo ID, please provide documentation stating their full name and date of birth.

Terms and Conditions

By ticking the box below, I confirm that:

(a) I explicitly consent to; and
(b) either the child is under the age of 13 or, where any child is 13 years of age or older, I have obtained (and will produce on request by Merlin) from the child, over the age of 13, to whom the application relates; and
(c) the adult who I am carrying out the application on behalf of, explicitly consents to the following:

1. Merlin needs to collect personal information that relates to yours, the child’s or other adult’s disability. The information that Merlin will to need collect is called special categories of personal data and will include the following:
(d) a consultant or GP letter detailing your disability or the individual you are applying for
(e) a photocopy of your blue badge, or the individual you are applying for
(f) a letter from the Department of Work and Pensions (DWP) , Disability Living Allowance (DLA), or Personal Independence Payment (PIP) stating that you are entitled to a higher rate or enhanced rate mobility allowance or the individual your applying for

2. Merlin needs the special categories of data listed in 1 above so that it can ensure that yourself, or the individual you applying for qualifies for an application for a disabled registration ID card

3. Merlin will not share these special categories of personal data with any person other than its supplier, Avius who provide Merlin with survey and customer experience management software. Avius will only store the special categories of personal data for Merlin to use to in its assessment of your application.
Merlin will destroy the special categories of personal data (this includes the special categories of personal data stored by Avius) that you have given it 4 weeks from receiving the special categories of personal data.

4. I understand that I have the right to withdraw this consent at any stage during the application process by contacting Merlin, however that the withdrawal of consent will prevent Merlin from processing this application.

For our full Accessibility Policy please click here

Book a Short Break
or
Day Tickets

Have a short break booked before 25th April? We can move your stay date with no extra cost!

Further to recent updates from the Government on the response to the Covid-19 coronavirus outbreak, we have taken the very difficult decision to close Alton Towers Resort as a precautionary measure.

For guests with short breaks arriving up to and including 25th April 2020, we have relaxed our usual terms and conditions so you can now reschedule your break to another date in the 2020 season with no additional cost*

Please visit the Manage My Booking site and complete the booking amendment form, including your booking reference and the preferred date you would like to rearrange your booking to. Our team will get back to you as soon as possible.

We look forward to welcoming you to Alton Towers Resort soon. Thank you for your patience.

*Subject to availability, please provide 3 alternative dates in order of preference, dates allocated on a first come first served basis. Please note – if you have booked a partner Hotel (a Hotel off site), most will honour the price you booked at, however there are a small number which cannot, we will let you know based on the dates you choose.