Before You Visit

Accessibility

Learn about the different ticket options we offer and what you need to know before you go

Guests who have the following documentation are entitled to one free essential companion ticket and a second essential companion ticket at half the on the day price of a standard Theme Park ticket. However, the guest with the disability and any further members of their party will pay full price.

Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
Attendance Allowance or Carer's Allowance letter of award.
Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded.
Incapacity Benefit, Employment Support Allowance (ESA). Disability Student's Allowance (DSA) or DID card (UK Disabled ID Card)
A valid Blue Badge.
In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
Credibility’s Access Card with the carer/companion symbol.

Disabled guests pay the standard rate for a ticket (Adult or Child as appropriate) and will be provided with one free Essential Companion ticket. Disabled guests can use promotional vouchers in line with the terms and conditions for that voucher; if a disabled guest would like to use a promotional voucher, the voucher should be used as follows. No distinction is made as far as ticket prices or promotions are concerned between able bodied and disabled guests. All promotions and offers are always subject to a full price ticket being purchased. Please see the below information for further details:

Disabled guest + one Essential Companion = no need to use a 2 for 1 voucher as they have a free Essential Companion entry under this policy.

Disabled guest + one Essential Companion + one additional guest = one guest pays for a full price entry ticket, one Essential Companion gets free entry under this policy and the other guest gets free entry using the 2 for 1 voucher.

Disabled guest + one Essential Companion + two additional guests = one guest pays for a full price entry ticket, one Essential Companion gets free entry under this policy, one guest gets in for free using the 2 for 1 voucher and the other guest must purchase their own separate ticket.

Disabled guest + one Essential Companion = disabled guest pays reduced price as per their voucher and one Essential Companion gets free entry under this policy.

Disabled guest + one Essential Companion + one additional guest = one guest pays half price; one Essential Companion gets free entry under this policy and the other guest must purchase their own separate ticket.

Disabled guest (adult) + one Essential Companion(child) = no need to use a KGF voucher as one Essential Companion gets free entry under this policy.

Disabled guest (child) + one Essential Companion (adult) = No need to use a KGF voucher the child will purchase a ticket and the Essential Companion gets free entry under this policy.

Disabled guest + one Essential Companion + one additional guest = if child or adult is disabled, the adult pays full price, the child gets in for free and one Essential Companion gets free entry under this policy. If none of the party is a child, there is no entitlement to use the Kids Go Free voucher.

Disabled guest (child) + one Essential Companion (adult) = no need to use a GUGF voucher as they have a free Essential Companion.

Where we operate an ‘under 3’s go free’ system, a disabled child under 3 would be entitled to a free Essential Companion ticket.

Annual/Season Pass holders with a disability have the option of a free Carer Pass that goes alongside the
current Pass held. The Carer Pass is issued to the disabled guest and will have the name, date of birth and a
photo of the disabled guest. It is therefore transferrable between carers and will not be bound to any
specific carer. Please book an Annual/Season Pass as appropriate and bring proof of entitlement to the Box
Office, located on Towers Street in our Theme Park. The proof of entitlement accepted is the same as for a
carer’s ticket (see previous section).

Please note that a Carer Pass cannot be used without the presence of the disabled Passholder that it goes
alongside. This is because the Pass is designed to offer assistance to the disabled guest only

We offer a number of spaces on a first come, first served basis for those who have a Blue Badge identifying a mobility issue. We do ask that the owner of the blue badge be present in the vehicle when parking with their badge present and on display.

Disabled Parking is situated next to the main Admissions Plaza, alongside our Express Car Park, and is accessed via the Coach Park gate. Parking is charged per car. Please take advice from the car park attendant who will direct you to the correct space.

Assistance/guide dogs are welcome in the Theme Park but unfortunately, they will not be able to accompany guests onto any of the rides. They will be allowed as far as the loading point where they must be left with a member of the party – they must never be left unattended anywhere in the Theme Park. Attractions such as Sharkbait Reef by SEALIFE, the Furchester Hotel Live, Mr. Bloom’s Allotment and Big Fun Showtime would allow full access to assistance/guide dogs. For further information please speak to a member of staff at the Resort Box Office.

If you have any specific queries or questions about accessibility across the Resort, please contact our customer services team at enquiries@alton-towers.com or speak to a member of staff at Guest Services on the day of your visit