Know before you go
We look forward to welcoming you to Alton Towers Resort
We will continue to have some additional hygiene and safety measures in place throughout our Resort, including enhanced cleaning, hand sanitiser stations throughout, increased ventilation and some suggested social distancing markers for guest comfort.
Please note that pre-booking your tickets in advance is essential and that the Resort will be continuing to operate on reduced capacities as part of a phased response to the latest changes in Government guidance to help us provide you with the same first-class experience. We kindly ask that during your visit you respect others and help us ensure the Resort remains a safe place to work and play for everyone.
Pre-book to guarantee entry
Please make sure you have made your booking online. Before leaving home, please check our website and social media pages for the latest attraction information.
If you have symptoms, do not travel
We politely request that you refrain from visiting our attraction should you start displaying any of the symptoms associated with COVID 19. Please contact Guest Services should you need to amend your booking.
Contactless Payments
Please be ready to make on site payments using a ‘contactless’ bank card, rather than cash, where possible.
Face Mask
Guests will be required to wear a face mask in order to access our gift shops and retail spaces. All guests* will therefore need to bring a suitable mask with them when they visit our attraction and intend to visit our retail spaces. Please beware that some of our retail spaces are located at the end of our attractions.
*Exemptions apply
Reduced capacity
Whilst legal restrictions have been lifted, we may have a reduced daily ticketed capacity to ensure we can offer you the best possible guest experience.
Hygiene
We continue to have additional hygiene and safety measures in place throughout our attractions, including enhanced cleaning, plentiful hand sanitiser points, maximised building ventilation and some suggested social distancing markers.
Face coverings
Whilst legal requirements may have been lifted, you may see some signage stating “Face coverings recommended” which will be displayed at entry points into our indoor attraction areas or high footfall areas. Please therefore be respectful of our staff and other guests.
Hygiene Measures
We politely request that all our guests uphold the highest possible hygiene standards through regular hand washing and the frequent application of hand sanitiser which are available through our attraction.
Experiences
Some of our guest experiences may still be adapted or modified to ensure guests and staff have the best experience whilst taking into account some social distancing and staff safety.
Got a Question?
We've answered the most common questions within our Frequently Asked Questions
