• Fri 28th: 10am - 4pm
  • Sat 29th: 10am - 5pm
  • Sun 30th: 10am - 5pm
  • Mon 1st: 10am - 5pm
  • Tues 2nd: 10am - 4pm
  • Wed 3rd: CLOSED
  • Thur 4th: 10am - 4pm
  • Friday 5th: 10am - 4pm

Resort Access Guide

Resort Access Guide

The Alton Towers Resort strives to make sure that the Theme Park, Hotels, Waterpark and other extraordinary attractions are easily accessible to all our guests.

The downloadable leaflet below has been created in order to help guests with additional needs have a fabulous and unforgettable experience at the resort!

BALPPA Statement on public safety for disabled people:

Members of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides/attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides/attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.

All New Changing Places

Alton Towers Resort has teamed up with an external accessibility expert who has provided the Resort Excellence team with incredibly useful recommendations to help make our Resort even more inclusive for guests.

ADDITIONAL NEEDS

The Alton Towers Resort Strives to make sure that our Accommodation, Theme Park, Waterpark and other extraordinary attractions are easily assesible to all of our guest.

Alton Towers Resort offers a Ride Access system, however to ensure the system remains beneficial for those who rely on it, our Guest Services team must see certain documentation before they are able to arrange it. By completing this form we hope to save you time on the day.

We will accept the following documentation as proof of eligibility:

  1. 1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months) showing that you receive the higher rate mobility component.
  1. 2. Personal Independence Payment letter (dated within the last 12 months) showing that you receive enhanced mobility component.
  2. 3. A current and valid Blue Badge.

If you believe you are unable to stand in a queue line for any other reason, we are happy to arrange a Ride Access Pass upon presentation of a letter from your GP or Consultant on header paper (dated within the last 12 months) which clearly states that you are unable to queue and why (we do not need a letter of diagnosis).

This, or any of the documentation above, must be presented alongside valid photographic ID for the named recipient.


To speed up the process on your arrival please upload your documentation as proof of eligibility.

Don't worry if you're unable to scan your documents - just bring them to the Resort Box Office at the start of your visit.


Please tick to confirm you agree with our terms of use. Please note these terms will then be signed once again on arrival.

TERMS AND CONDITIONS
Any data entered into this form is in accordance with our Privacy Policy, Terms and Conditions & Guide for Guests with Additional Needs.
By submitting your data a member of the Resort Box Office team will evaluate if you are eligible for our Ride Access Pass for guests with Additional Needs.
We cannot guarantee that by submitting your data you will receive a Ride Access Pass, this will be decided in accordance with our Guide for guests with Additional Needs.
No data that you upload will be stored on AltonTowers.com. This form is intended to speed up your registration at the Resort Box Office for the Ride Access Pass, however you may still need to queue to collect your pass. Forms must be submitted a reasonable length of time before your visit to guarantee that your details will be on the Resort Box Office system.

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