Resort Access Guide

Resort Access Guide

The Alton Towers Resort strives to make sure that the Theme Park, Hotels, Waterpark and other extraordinary attractions are easily accessible to all our guests.

The downloadable leaflet below has been created in order to help guests with additional needs have a fabulous and unforgettable experience at the resort!

BALPPA Statement on public safety for disabled people:

Members of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides/attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides/attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.

All New Changing Places

Alton Towers Resort has teamed up with an external accessibility expert who has provided the Resort Excellence team with incredibly useful recommendations to help make our Resort even more inclusive for guests.

ADDITIONAL NEEDS

The Alton Towers Resort Strives to make sure that our Accommodation, Theme Park, Waterpark and other extraordinary attractions are easily assesible to all of our guest.

Alton Towers Resort offers a Ride Access system, however to ensure the system remains beneficial for those who rely on it, our Guest Services team must see certain documentation before they are able to arrange it. By completing this form we hope to save you time on the day.

We will accept the following documentation as proof of eligibility:

  1. 1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months) showing that you receive the higher rate mobility component.
  1. 2. Personal Independence Payment letter (dated within the last 12 months) showing that you receive enhanced mobility component.
  2. 3. A current and valid Blue Badge.

If you believe you are unable to stand in a queue line for any other reason, we are happy to arrange a Ride Access Pass upon presentation of a letter from your GP or Consultant on header paper (dated within the last 12 months) which clearly states that you are unable to queue and why (we do not need a letter of diagnosis).

This, or any of the documentation above, must be presented alongside valid photographic ID for the named recipient.


To speed up the process on your arrival please upload your documentation as proof of eligibility.

Don't worry if you're unable to scan your documents - just bring them to the Resort Box Office at the start of your visit.


By ticking the box below, I confirm that:
(a) I explicitly consent to; and
(b) either the child is under the age of 13 or, where any child is 13 years of age or older, I have obtained (and will produce on request by Merlin) from the child, over the age of 13, to whom the application relates; and
(c) the adult who I am carrying out the application on behalf of, explicitly consents to the following:

1. Merlin needs to collect personal information that relates to yours, the child’s or other adult’s disability. The information that Merlin will to need collect is called special categories of personal data and will include the following:
(d) a consultant or GP letter detailing your disability or the individual you are applying for
(e) a photocopy of your blue badge, or the individual you are applying for
(f) a letter from the Department of Work and Pensions (DWP) , Disability Living Allowance (DLA), or Personal Independence Payment (PIP) stating that you are entitled to a higher rate or enhanced rate mobility allowance or the individual your applying for

2. Merlin needs the special categories of data listed in 1 above so that it can ensure that yourself, or the individual you applying for qualifies for an application for a disabled registration ID card

3. Merlin will not share these special categories of personal data with any person other than its supplier, Avius who provide Merlin with survey and customer experience management software. Avius will only store the special categories of personal data for Merlin to use to in its assessment of your application.
Merlin will destroy the special categories of personal data (this includes the special categories of personal data stored by Avius) that you have given it 4 weeks from receiving the special categories of personal data.

4. I understand that I have the right to withdraw this consent at any stage during the application process by contacting Merlin, however that the withdrawal of consent will prevent Merlin from processing this application.

I confirm my consent to the processing of special categories of data as explained above.

I confirm that the child is under the age of 13 or, where any child is 13 years of age or older, I confirm that I have explained how personal information will be used to the child and have obtained explicit consent to the above from the child, which will be supplied to Merlin on request.

I confirm that I have explained how personal information will be used to the adult that I am carrying out the application on behalf of and have obtained explicit consent to the above from the adult, which will be supplied to Merlin on request.

Please note that Merlin's complete Privacy Policy can be located here



TERMS AND CONDITIONS
Any data entered into this form is in accordance with our Terms and Conditions & Guide for Guests with Additional Needs.
By submitting your data a member of the Resort Box Office team will evaluate if you are eligible for our Ride Access Pass for guests with Additional Needs.
We cannot guarantee that by submitting your data you will receive a Ride Access Pass, this will be decided in accordance with our Guide for guests with Additional Needs.
This form is intended to speed up your registration at the Resort Box Office for the Ride Access Pass, however you may still need to queue to collect your pass. Forms must be submitted a reasonable length of time before your visit to guarantee that your details will be on the Resort Box Office system.

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