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Schools FAQ

The Resort will continue to provide an extensive range of safety measures, designed to ensure a happy, safe and healthy experience for all guests and staff. All guests (over 11 years old) will now be required to wear masks on all our rides (excluding water rides). Certain health conditions and people with a disability are exempt. You can find our complete Health & Safety guide and our latest video here

To be safely admitted into the Resort, guests are asked to participate in a temperature check using a non-touch thermometer. These non-invasive temperature checks are being applied as a condition of entry. Anyone who is displaying a temperature above 37.8 degrees Celsius will unfortunately not be allowed to enter.  If your school takes part in lateral flow testing and can confirm this in writing, your students will not need to be tested.

Whilst he vast size of the Resort naturally lends itself to social distancing, we have reviewed all areas of the Resort focusing on areas where people tend to gather.  When available please use the designated school areas and meeting points. Please ensure you maintain a maximum group size of 30 when outside and a maximum group size of 6 when indoors. Please pay attention to the new signage around the grounds, which display important safety information and highlight social distancing measures, including chevrons and floor stickers. When required, our dedicated teams will be on hand to provide guidance on social distancing.

Toilets are open and we have introduced new measures within these facilities to ensure spatial distancing. Our dedicated teams will be performing enhanced cleaning throughout the day, including regular sanitization of frequent touch points.  Please pay attention to the signage on display to help us maintain the highest of hygiene standards. As with other indoor spaces, guests over the age of 11 are required to wear a face mask inside our toilet blocks unless they have a valid exemption.

We do acknowledge that some of our guests have health conditions which mean they are not able to wear a face mask whilst visiting our Resort. If you are medically exempt, please visit our new Guest Services, located in No1 Towers Street, on the day of your visit and discuss this with our team.

Please kindly be advised that guests over the age of 11 without a valid exemption will not be permitted to enter our gift shops and retail spaces.

You will be able to find NHS QR code ‘check-in’ posters at key points around the Resort and you are encouraged to scan the NHS QR code with your smartphone on arrival at our attraction. These QR posters can be scanned on the NHS COVID-19 smartphone App. A ‘manual’ option for recording your contact details for people who do not have a smartphone or do not want to use the NHS COVID-19 App will be available. Following updated Government Guidance, guests over the age of 16 years will each be required to scan the relevant QR code when accessing seated spaces and several indoor areas of the Resort including our restaurants, bars, arcades, hotels and Waterpark.

QR check-in posters are available in the following locations across the Resort:

Theme Park - Admissions, Arcades, Corner Coffee, Woodcutters, Coffee Lounge, Little Explorer's Lunch Box, Towers Burger Kitchen, Just Chicken, Rollercoaster Restaurant & Explorer's Pizza Pasta

Accommodation - Alton Towers Hotel, CBeebies Land Hotel, Splash Landings Hotel, Enchanted Village, Stargazing Pods, Secret Garden Restaurant, Flambo's, The Windmill Restaurant, Crooked Spoon & The Tipi

Resort Activities - Alton Towers Waterpark, Extraordinary Golf, Alton Towers Spa, Alton Towers Conference Centre

Rides & Attractions

An extensive team of engineers keep our rides and attractions running safely. They are highly trained in all mechanical and electrical ride systems. Each engineer undergoes ride-specific training and their individual performance is continually assessed through performance monitoring and auditing.

Our ride operators must all have experience as a ride host then go through an extra 100 hours of supervised training before they can operate our rides.

The four most common reasons why rides stop are: Guests using cameras and mobile phones during rides, guest illness, lost property within a ride area and weather conditions.

It takes 8 man hours to get one of our big coasters ready for our guests every morning. That’s 48 hours to get all our big coasters ready every single day.

Safety and Security

We have First Responders on site 24 hours a day, 365 days a year that can assist your child, just contact any member of staff or if an emergency, a 999 call will be forwarded to our onsite medical team.

We have meeting points across the park and specially trained staff members to assist lost pupils. All pupils should be told to report to any member of staff if they are lost. Teachers should contact the box office or any other member of staff to report a lost child.

Our security conduct random spot checks every day to ensure the health and safety of our guests.

Organisation

Ride restrictions for individual rides can be accessed on our website. Ride Hosts and Operators will check that students are able to ride, please ask a Host if unsure to avoid any disappointment.

For a small charge we offer lockers on park at the entrance, Forbidden Valley and the Dark Forest. All of our big rides have cages for your possessions whilst you are on the ride.

To make the most of your time in the park, download our app for information on queue times. 

All coaches can park free of charge. There is no limit to the number of coaches you can bring.

Medical

We have a dedicated Medical Centre located next to the Skyride station at the bottom of Towers Street. We also have First Aid trained staff throughout the resort. If in doubt, please contact a member of staff.

All of our restaurants cater to different dietary requirements. Please view the website or ask the restaurant staff for all options.

SEN

Alton Towers Resort offers a range of provision to support pupils with a special need. Carers can access the park free of charge (T’s and C’s apply), we offer decluttered maps and planning aids to make the day run smoothly, we can provide designated ride times to avoid queue times and we can provide wheelchairs and medical assistance where required. Please contact the Education Team for further enquiries about how we can assist you.

One to one carers can be admitted free of charge on production of the child’s Education and Health Care Plan.

Yes. Most of the resort is wheelchair accessible however we are a 19th century stately home so please consult the park map for further accessibility information.

Please check the resort access guide on our website to explore which rides and attractions are appropriate for a person with a specific physical disability. Please note that ride access is judged on a case by case basis.