Where do I pick up my tickets?
Tickets purchased in advance can be collected from the theme park entrance. We can also send the tickets to you in the post if they are ordered within our deadline.
Do I have to wait to collect tickets at the entrance?
No, when booking your tickets you can request to have them sent to the school to save you time when you arrive. However if we will only do this if we are confident you will receive them in time.
Where Can I Find Maps?
Park maps are available from many points around the park, but if you want to collect a large number for your group you can ask at the box office. They are also available to download on our website and on our Alton Towers Resort App.
Where Do I Register My School?
You can register your school at the box office. If you print out and complete your form in advance you don’t even need to speak to anyone. Just drop off your form in the post box.
What Shall I Tell My Pupils To Do If They Have A Problem?
All of the staff at the Alton Towers Resort will be more than happy to help your pupils if any issues arise. Alternatively if it is not an emergency they can return to the box office, or you can pre-arrange a meeting point at the start of your visit.
What Are The Medical Facilities
We operate a medical centre at the bottom of Towers Street next to the Skyride station. If it is an emergency please contact any member of staff or call the emergency services on 999 who will contact us directly.
Will My Pupils Be Able To Ride All The Rides?
For safety reasons the decision to open a ride or allow an individual to ride is with the operations staff and assessed on a case by case basis. We endeavour to allow access to as many people as possible however any decision to restrict access is made purely with the health and safety of the individual and other riders in mind. Ride specific access information can be found at the entrance to each ride and on the website under ‘Useful Info’.
How do I know which rides have the shortest queues?
Queue line information can be found on our digital screens and on the Alton Towers Resort App.
Some of my group require Halal meals, do you cater for this?
Yes, Halal food can be purchased at our Eastern Express restaurant in Mutiny Bay.
Do you cater for special dietary requirements?
Yes, most of our restaurants cater for the usual dietary requirements, however if you have a specific or unusual need please get in touch before you visit.
Do You Have Rooms We Can Use During Our Visit?
Yes, we have rooms available to hire for the day (subject to availability). If you would like to hire a room for any reason please contact our education staff.
Are There Any Telephones On The Theme Park?
BT Public telephones are available within the Theme Park on Towers Street.
Minimum call charge is 60p. Coins accepted are 10p, 20p, 50p, £1, and £2 coins.
Do you have any seating areas at the theme park?
There are benches at various locations around the Theme Park, or various cafes and restaurants where you can relax with a drink.
Where can I store temperature sensitive medication?
Please visit the Medical Centre located on Towers Street where we can provide refrigerated storage for your medication.
Can I bring a registered assistance dog to the resort?
Yes, guide dogs, hearing dogs and registered assistance dogs are all welcome in the park.
Whilst assistance/guide dogs are welcome in the Theme Park they will not be able to accompany guests onto any of the rides. They will be allowed as far as the loading point where they must be left with a member of the party – they must never be left unattended anywhere in the Theme Park