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Schools FAQ

Rides & Attractions

An extensive team of engineers keep our rides and attractions running safely. They are highly trained in all mechanical and electrical ride systems. Each engineer undergoes ride-specific training and their individual performance is continually assessed through performance monitoring and auditing.

Our ride operators must all have experience as a ride host then go through an extra 100 hours of supervised training before they can operate our rides.

The four most common reasons why rides stop are: Guests using cameras and mobile phones during rides, guest illness, lost property within a ride area and weather conditions.

It takes 8 man hours to get one of our big coasters ready for our guests every morning. That’s 48 hours to get all our big coasters ready every single day.

Safety and Security

We have First Responders on site 24 hours a day, 365 days a year that can assist your child, just contact any member of staff or if an emergency, a 999 call will be forwarded to our onsite medical team.

We have meeting points across the park and specially trained staff members to assist lost pupils. All pupils should be told to report to any member of staff if they are lost. Teachers should contact the box office or any other member of staff to report a lost child.

Our security conduct random spot checks every day to ensure the health and safety of our guests.

Organisation

Ride restrictions for individual rides can be accessed on our website. Ride Hosts and Operators will check that students are able to ride, please ask a Host if unsure to avoid any disappointment.

For a small charge we offer lockers on park at the entrance, Forbidden Valley and the Dark Forest. All of our big rides have cages for your possessions whilst you are on the ride.

To make the most of your time in the park, download our app for information on queue times. 

All coaches can park free of charge. There is no limit to the number of coaches you can bring.

Medical

We have a dedicated Medical Centre located next to the Skyride station at the bottom of Towers Street. We also have First Aid trained staff throughout the resort. If in doubt, please contact a member of staff.

All of our restaurants cater to different dietary requirements. Please view the website or ask the restaurant staff for all options.

SEN

Alton Towers Resort offers a range of provision to support pupils with a special need. Carers can access the park free of charge (T’s and C’s apply), we offer decluttered maps and planning aids to make the day run smoothly, we can provide designated ride times to avoid queue times and we can provide wheelchairs and medical assistance where required. Please contact the Education Team for further enquiries about how we can assist you.

One to one carers can be admitted free of charge on production of the child’s Education and Health Care Plan.

Yes. Most of the resort is wheelchair accessible however we are a 19th century stately home so please consult the park map for further accessibility information.

Please check the resort access guide on our website to explore which rides and attractions are appropriate for a person with a specific physical disability. Please note that ride access is judged on a case by case basis.